App Problem - Reservations Incorrect

[Porsche4]

Okay so I have a really weird problem. On the Disneyland website I have booked all my park days and made my restaurant reservations. I can clearly see them all listed there along with my hotel reservation for the correct days. When I go into the App all the bookings are out by a day. It has my first park day as 30th November instead of Dec 1, all my ticket and dining reservations are listed under 30th November when they are clearly listed as Dec 1 on the website. All my subsequent reservations are out be a day too. Anyone had this kind of a problem before and what can I do to fix this. Having a bit of a panic attack to be honest.

 

[Howry]

Have you logged out of the app and back into it?

 

[nherbert]

Check the timezone setting on your device

 

[Porsche4]

Check the timezone setting on your device

Oh thats probably what it is as I am in Australia. I have just had an online message session with their IT department and they said it could be that they are doing updates to the system and sometimes it goes whacky while they are doing that but time zones could account for it. Maybe I will have to wait until we hit US soil (we have a few days in Hawaii and San Francisco before we hit DL). Perhaps if it doesn't correct itself by then I will have to ring them. The last I want is to arrive at the gate on Dec 1 and they say you don't have a park reservation.

 

[Porsche4]

Have you logged out of the app and back into it?

Yes I even uninstalled the App and reinstalled it in the hope that would fix the glitch but it hasn't. Perhaps it has something to do with the time zone I guess I will just have to wait and see.

 

[Porsche4]

Just an update I went into my phone settings and changed the default time to LA. The DL App is now showing my reservations correctly, woo hoo. Thanks nherbert for the tip at least now I can relax and know that once I hit US soil things will be fine as my phone is set to automatically update to the time zone that I am in.