AP Renewal -Switching from Premium AP to Regular

[Lexxiefern]

So I just switched my DD's AP from a Premium to a regular at Epcot a couple weeks ago. I need to do the same with mine now and member services is telling me that is not allowed. Any help?

 

[KAT4DISNEY]

I'd not go thru MS but instead would call ticketing directly.

Or, call back and talk to someone else at MS but ticketing is not their specialty.

 

[Sandisw]

Just did it this week at the park. Was not an issue...

 

[Lexxiefern]

Thanks for the replies. I asked for a manager and while I was on hold they figured out how to process it

 

[DenLo]

Funny we called MS in October and downgraded from the PAP to an AP for a renewal without any problems. I think they need a button number on the opening message so we can actually get ticketing experts.