AP Only Info Thread Reservation System /Extensions / Refunds

[osufeth24]

JenniferYoung44. I called 407-939-7277 Got a great CM Told her what I needed. She stayed on hold with me for ticketing but then found out she could do it. Stayed on the line with me until I made sure I could see the new vouchers on my Disney experience after she gave me a confirmation number.

Lucky

Since mine has expired and disappeared the cms have told me I have to wait til it reappears. Ugh.

I like how the last 2 have told me it'll definitely come back before parks open

My repsonse was, that does me no good if it doesn't come back before I can reseve parks. They had no answer to that.

 

[kmorlock]

OH!

I-O!!!

 

[JenniferYoung44]

Were a family of 4 with DVC bookings in Nov 2020 and Feb 2021. 1 of the 4 has an AP that expired in May and now in Sept. with the extension. I think Ive seen this happen but anyone else in this boat and been able to buy a renewal certificate, apply it and make park passes? If so, what number did you call to do it? Cant do it online or on the App bc with the extension we are no longer in the 60 day renewal window.

 

[GrumpyFamilyof5]

Lucky

Since mine has expired and disappeared the cms have told me I have to wait til it reappears. Ugh.

I like how the last 2 have told me it'll definitely come back before parks open

My repsonse was, that does me no good if it doesn't come back before I can reseve parks. They had no answer to that.

I'm being told the same. CM on chat told me 2 days ago it was being worked on and I'd see the new expiration date by today. I messaged just awhile ago to be told to sit tight that they were working on it and aware of the situation that many passholders have not been updated yet..at this point I will be fighting to get park reservations with others and hope my dates will be available still when it does update.
My thing is Disney knew this was all going to happen. If they had certain dates for certain people, why wouldn't you update those passes first all in all, still love Disney!!

 

[sunshine girl]

No park hopping. Limited number of days to get in to the parks and need to use the reservation system until at least Sept 26, 2021.

I think/hope that this is a temporary measure. I think they had to put an end date on things, just to give themselves room to maneuver. Clearly they know that the no park hopping thing is a HUGE deal breaking issue for a lot of people. Let's just give the process time to work. I wouldn't cancel "later in the year stuff" just yet. JMHO.

No park hopping is a big loss of value/enjoyment for me. Even just to be able to hop to Epcot, the largest park, in the evenings would help. I park hop daily!!

The AP extension needs work. I live in Michigan and visit WDW almost exclusively for runDisney races. The April runDisney Star Wars race (and my 6 day trip) was canceled.

My AP extension isn't long enough to make up for that loss of AP value. An option to pause/freeze the AP might work.

So I would like an option to pause/freeze, but it's unclear to me how this would work with the current park reservation system. I want to freeze my pass, but I also want to be able to reserve park days for my November runDisney trip, but then that race may be canceled by Disney...

 

[MrDisneyFan]

Anyone who has had success renewing an AP, what number did you call?

I renewed my pass online through the app without issue a few weeks ago. It was set to expire 7/9 and I wanted to make sure I was good for the re-opening. Fingers crossed it doesn't give me grief tomorrow when passholders can start making park reservations!

 

[JenniferYoung44]

I renewed my pass online through the app without issue a few weeks ago. It was set to expire 7/9 and I wanted to make sure I was good for the re-opening. Fingers crossed it doesn't give me grief tomorrow when passholders can start making park reservations!

I cant do that bc im not withing the 60 days. with extension it expires in september. Just spent 3 hours on hold only to be transferred and disconnected So irritated

 

[Grumpy92]

i think they are going threw manually for instance my wife got a 1-month refund for march mine and my kids didn't. But ours got extended and hers didn't (even though they all have the same expectation date).

Same issue, mine got extended the other family members did not and we had the same expiration date. What a mess, no problems with our UO APs they were extended without any contact.

 

[FinallyFL]

Was the previous policy of allowing upgrades from a multi-day ticket to an AP an official (i.e. written down) or just an accepted custom? I would like to buy a multi-day ticket on Sunday and upgrade it to an AP Gold renewal when my renewal period arrives. But obviously I don't want to do this if I can't update.

 

[osufeth24]

13 hrs left for disney to get it right for me

 

[GrumpyFamilyof5]

13 hrs left for disney to get it right for me

I understand ☹

 

[DianaMB333]

I finally was able to talk with a CM, they told me that cancelation/refund would happen after the parks are open; that they have a significant number of requests that are being managed manually.. so now, just have to wait and see ..

 

[disneypharm]

I sent an email to Disney about freezing/pausing our APs. Just received an email after several weeks to let me know that freeze/pause or cancellation are not options at this time. I can either get the park extension or get the partial refund for the closure period. Not happy with either options since I had 9 months left from our APs and used only 7 days. One long trip was cancelled by Disney and 2 cancelled for summer and Fall by me. Being from out of state, I have no plans to go to Florida with their Covid situations! I feel bad for Disney for having to deal with the way the whole thing has been handled in Florida!! Oh well! I tried.

 

[doleddanielle]

Was the previous policy of allowing upgrades from a multi-day ticket to an AP an official (i.e. written down) or just an accepted custom? I would like to buy a multi-day ticket on Sunday and upgrade it to an AP Gold renewal when my renewal period arrives. But obviously I don't want to do this if I can't update.

Here you go: https://disneyworld.disney.go.com/faq/passholders/annual-pass-ticket-upgrade/
CM's have always told me that you can apply the purchase price of any ticket and apply it to the purchase of a new pass or a renewal, even if the ticket "expires" because the value never goes away. You would just have to go to GS to get it done. Some have said you can do it in the app (it even says so on that link), but IT has told me that this isn't possible.

 

[osufeth24]

Looks like I'm going to bed tonight with no pass still.

Be utterly shocked if it's there by 7am tomorrow. ugh

 

[runjulesrun]

This may be old news (I have not read back through all 87 pages) but from what I read on the Covid thread in Rumors, APs will not be able to make BOTH resort stay park reservations and the 3 days of park reservations. It's one or the other. I will be testing it tomorrow but am not hopeful. Anyone else in the same boat who has parks reserved for a resort stay and was also hoping to reserve their 3 park days tomorrow?

 

[1lilspark]

This may be old news (I have not read back through all 87 pages) but from what I read on the Covid thread in Rumors, APs will not be able to make BOTH resort stay park reservations and the 3 days of park reservations. It's one or the other. I will be testing it tomorrow but am not hopeful. Anyone else in the same boat who has parks reserved for a resort stay and was also hoping to reserve their 3 park days tomorrow?

I’ve heard that too
I wonder if I would need to cancel both my W&D Weekend (plan on staying on site even if race is axed) AND my Marathon Weekend days if I want visit before November

 

[runjulesrun]

I’ve heard that too
I wonder if I would need to cancel both my W&D Weekend (plan on staying on site even if race is axed) AND my Marathon Weekend days if I want visit before November

Unfortunately, I think the answer is yes.

 

[lovethattink]

On hold for hours, transferred once. And no one could help. Only my son’s pass updated. Dh and mine expire July 7. They said I could renew both passes, but I’m not willing to fork out that much money until I see how things are going in the parks. Been a AP member since the early 90s.

 

[doleddanielle]

Unfortunately, I think the answer is yes.

I just saw a post in a Facebook group that someone received an email from Disney stating that they were above the 14-day Park Pass limit and that you'd need to contact the Help Desk to keep only 14 reservations, no more, or they'll automatically bump off however many exceed that amount. So yeah, I had heard that the 3 AP allotted days are tied up with the 14 days as you can't hold a more than a total of 14 days at a time, and from that email, it seems true. AP's should be able to book 3 days tomorrow as long as it won't push you past your 14-day total limit.