AP Only Info Thread Reservation System /Extensions / Refunds

[starry_solo]

So Disneyland Shanghai is extending APs until the end of this Park Reservation System. It appears WDW is not going to do the same--only extending passes for March 16 to July 10/14.

While that is 100% within their terms and conditions, that doesn't mean it's fair and I think they will receive a lot of backlash if this holds true.

ok, I read on another site is that Shanghai DL is making people buy new tickets to get the reservations. So that may be why the AP is on hold until the reservations disappear. People May not be able to use their APs to make the reservation and get into the parks on the already paid for APs....

 

[JayMunOne]

ok, I read on another site is that Shanghai DL is making people buy new tickets to get the reservations. So that may be why the AP is on hold until the reservations disappear. People May not be able to use their APs to make the reservation and get into the parks on the already paid for APs....

That's a fantastic point.

A really, really good way to resolve this, in three steps:

1. Extend the suspension of time for all WDW annual passes through the WDW park reservation period.

2. Allow WDW AP holders the ability to make reservations during the park reservation period, subject to WDW restrictions.

3. Subtract the number of park days used by a WDW AP holder during the park reservation period from the total number of days added to his or her WDW annual pass from March 16, 2020 to the end of the park reservation period.

Anyone have a direct line to Josh D'Amaro?

 

[Kasey05]

My AP expires 8/31/20, does that mean I will get the full amount of days the park was closed added?

 

[DebbieB]

ok, I read on another site is that Shanghai DL is making people buy new tickets to get the reservations. So that may be why the AP is on hold until the reservations disappear. People May not be able to use their APs to make the reservation and get into the parks on the already paid for APs....

That’s not correct. AP’s can be used for reservations.

https://www.shanghaidisneyresort.com/en/annual-pass-notice/

 

[sara_s]

@GADisneyDad14 I agree. I just don't see them restarting everyone's AP when the parks are at limited capacity. Especially when you may not be able to obtain a reservation

This is what I've been fretting about (and driving my DH crazy with) for the past 24 hours. I really don't think the clock should start on AP until they can guarantee my admission. I would almost rather they didn't say anything and give the official word all at once.

 

[Flamingeaux]

My AP expires 8/31/20, does that mean I will get the full amount of days the park was closed added?

WDW will be closed close to 4 months so it looks like your AP will expire at the end of December.

 

[Theactualdisneyprincess]

Having trouble deciding what to do.

I renewed my pass mid-March. Anybody have a clue what will likely be the refunded amount vs just extending? Probably will get a ton of thoughts since nobody knows for sure right now, but I am curious to see what others are doing.

 

[emilymad]

At first I was ok with the extension date since we could get a December trip in that we originally weren’t planning. With all these changes I now want a refund of the entire unused portion of my pass. I will call next week to see the options. We are traveling in July to Orlando no matter what but now we are planing an entirely non Disney trip unless they come out with a big reversal on the policies which I doubt.

 

[beercity]

I figure it will be just about 4 months worth. Maybe a few days short of 4 months depending on how things go.

 

[Theactualdisneyprincess]

I figure it will be just about 4 months worth. Maybe a few days short of 4 months depending on how things go.

What would that be? Like $200-$300?

 

[beercity]

What would that be? Like $200-$300?

About 1/3 of whatever you paid.

 

[Sandisw]

If the refund is for 4 months, then if the pass was $1200, it would be around $400.

What is unknown right now is how they will treat the park reservation days...but, it will be 4 months minimum for any AP expiring after July 15th...which amounts to about 1/3 of the total price.

It is why I think we may see Disney allow people to stop the clock, and restart within a year from park opening instead of giving refunds since this is a much longer time than I think they thought when they offered refunds...of course, just my guess!

 

[Momto2minniemice]

I am unable to find this answer and hope someone can help me.....
When will AP have the expiration dates extended? Is this considered a “new” ticket?
I am stressing cause as of now myAP will expire the day after we check in.
Yes we do have a reservation on site.

 

[yulilin3]

I am unable to find this answer and hope someone can help me.....
When will AP have the expiration dates extended? Is this considered a “new” ticket?
I am stressing cause as of now myAP will expire the day after we check in.
Yes we do have a reservation on site.

Merged you to an existing thread. No one knows the answer as Disney hasn't updated the info.

 

[dlavender]

Anyone get any clarification today?

 

[OffToDWD]

I just called and was told that as of right now, the # of days that the passes will be extended will be based on the # of days the parks are actually closed. They will be considered open on 7/11. They will not be taking the limited capacity into consideration. And if you want the partial credit, they can't tell you the amount yet because it's done by another department.

The cast member I spoke to suggested making a decision on what option you want before the park officially reopens and before your annual pass gets extended.

 

[MusicalAstronaut]

Anyone get any clarification today?

To answer my own question (halfway), here is the info I received from Disney today (bold is mine):

"Annual passes that were paid in full at the time of purchase are going to be extended out by the length of time that the closure period meant you weren't able to visit (in your case, March 16th to May 10th), once the parks reopen. We currently don't know when exactly admission will resume for annual passholders who expired during the closure period. For example, everyone who has an extension due may begin that extension on July 11th, or they may be staggered - we do not have that information yet. I bring it up just to highlight the fact that it has not been announced for sure that it will begin on July 11th!"

Me:
Okay, so we may not be "active" when the parks first reopen, but the specifics haven't been decided yet?

Them: "That is correct! Your extension very well may begin the day the Theme Parks begin to reopen on July 11th, because it hasn't been established that it won't be, it just hasn't been established that it will be, either! I don't mean to sound daunting, but just want to highlight that there has not been a decision made either way."

 

[TCRAIG]

Just got a good definition from Disney AP - my pass expires June 9. If I don’t renew - my pass will be extended to Sept 2 which is the number of days between March 16 when they closed and my original expire date....if I renew - my pass will be extended with a new expiration date of Oct 2 which is the number of days between March 16 and July when the parks will open....assuming they use the July 11 open date.

 

[Rash]

Just got a good definition from Disney AP - my pass expires June 9. If I don’t renew - my pass will be extended to Sept 2 which is the number of days between March 16 when they closed and my original expire date....if I renew - my pass will be extended with a new expiration date of Oct 2 which is the number of days between March 16 and July when the parks will open....assuming they use the July 11 open date.

I was told differently. My pass expired May 11. I was told my pass expiration date will be extended by the number of days between park closing on March 15 and the expiration date, and that extension would be from the park reopen date, not from the pass expiration. So my pass expiration will be extended by roughly two months after July 11, so early September.

 

[Runnsally]

I just called the pass holder line to get the prorated refund for two paid-in-full APs. I was told that it is a "case-by-case decision" and that I would be called within the new several days by the "escalation team" to discuss my request. Made it sound like I have to provide a reason why I want a refund in lieu of an AP extension. Weird!