DO NOT EVER EVER EVER order anything from yourwdwstore.net
My mother ordered a print of minnie mouse/slave leia for my daughter's room as a surprise for my little one and husband (who is the world's biggest star wars fan)! There was a very high markup 19 dollars more than the print costs at disney so she paid 49 for it! plus 15 for shipping. The item was shipped in a folded priority box with no protection surrounding it other than the box and nothing written on the box at all (ie do not bend do not fold fragile picture etc) It was folded on one side and crinkled on the other side ruining the matting and picture inside it.
We called to tell the store about this and they said to fill out an insurance form and a refund would be issued. Fine... insurance form was promptly filled out and faxed in the same day. No phone call was heard for two weeks so a follow up was placed from my mother and then by me. We were told they would get to it and a refund would be issued to watch our card. Fine... patiently waiting for a month later. ANOTHER call was placed on the weekend. it went to voicemail. message left with order number names and my phone number.
NO RETURN CALL.
another call placed during the week. went to voicemail. Another message left! STILL NO CALL!!!!!!!
finally got through today over two months after item was received. I was told they called my mothers phone multiple times. I said there were no messages left. They said that they do not leave messages it is up to a person to check caller id. I told them my mother does not have caller id so that was not possible. I was then insulted saying that the entire united states has caller id and should be able to check who called and that it is store policy no messages are to be left. MIND YOU the messages i left are with MY PHONE number!
NEEDLESS to say. no refund was issued they said they would replace the print if i sent it back to them with the original wrapping. which i still have 2 months later, and i would be responsible for shipping. so a 30 dollar print is now costing us 100 dollars
DO NOT I REPEAT DO NOT EVER DO BUSINESS WITH THESE PEOPLE! if you order anything fragile do not expect to receive it in good order.
and if something is wrong do not expect any type of solution.
when i spoke to them originally they said they had a line of insurance claims in front of me which means that this must happen all the time.
i will be reporting them to the better business bureau and will be trying to get a chargeback placed on my mother's credit card.
and the print we will have to buy again for 30 dollars at
disneyland california ourselves. THANK YOU so much for ruining a present from a grandmother to her little granddaughter.
I hope this company gets what it deserves one day!
. They are a bit higher than the park prices but I am willing to pay if they are reputable. Thanks so much for any info!
Wow thats crazy high but what an awesome job to have!
Is that correct?
Of their whopping 2 posts, they are both the same glowing endorsement 
