Anyone use the American Girl Doll hospital?

[Karel]

Yikes! Our puppy decided that Kailey's fingers would make a nice chew toy. Has anyone used the doll hospital and how much would it cost me to send her there?

TIA

 

[trola2]

In the AG catalog...new limb(s) $25
plus $5.95 shipping and handling.

She will return home wiht a certificate of good health, hospital gown, hospital ID bracelet and a get well balloon. Tkae about 2 weeks.
LMK if you need more info.

 

[Disney Ella]

We sent Josephina off for a new leg. It took closer to three weeks for her to return though. The kids really liked the hospital gown and bracelet.

 

[AngieBelle]

I've used the doll hospital a couple times- I think they are great. They work fast, and the company is usually really nice to deal with.

 

[wdwnutze]

Anyone know if they will re-hair a doll at the hospital? The hair on my dd's doll doesn't look to hot and she is wondering if we can have it fixed.

 

[Fire14]

they can do head replacements so i'm sure they can do a hair fix. you can download hosp form off americangirl.com

 

[TammyNC]

We haven't gotten to that part yet, DD just received her first American Girl Doll for Christmas from her Grandmother. I'm hoping we won't have to use that service for a while.

 

[AngieBelle]

I'm afraid they won't do wig replacements- you have to have the entire head replaced. I hate doing that, but the results are great. My poor Samantha has had the transplant done twice.

 

[KarenC]

A long time ago (DD is 18) we sent Kirsten to the Doll Hospital for a new head. I can still remember my daughter SCREAMING at the UPS place, not wanting her doll to go away. And the UPS guy thinking I was some awful mother. But DD wanted Kirsten's hair fixed and I wasn't going to go back to UPS again!

Kirsten came back, good as new, in her hospital gown while DD was experiencing the worst of her chicken pox.

 

[Jeafl]

Kit went back to the hospital twice for broken legs. Both times she came back in less than a week, and both times we got a letter back saying they weren't charging us at all to repair it since it was determined to be their fault. They even reimbursed me for shipping the doll to them.

Needless to say, I've been thrilled with their customer service.

 

[clh2]

Samantha was sent to the hospital too. She returned licketly- split. My daughter barely noticed she was gone. The "bad hair" gets fixed with a new head.

Definitely worth the money to fix the hair.