We're just back from a nice stay at Poly concierge. The staff was very friendly and helpful, the lounge was as nice as ever, and the food offerings were very good too. Do you have any specific questions?
DH and I were there the first week of June and had a wonderful stay - even with all the rain! Friendly and helpful CMs, clean room, great offerings in the lounge, etc. We're planning to return in January.