Anyone having trouble with DU Agents lately?

[barbeml]

Ever since the site problems a week or so ago, we can't get an email answered by our DU Agent. Yesterday, I re-sent her our flight info for Magical Express (after nearly a week waiting for a reply to the first email). I attached a read receipt command, so I know she got it, but still no answer. My BIL (she is handling both reservations for our group of 5), emailed her days ago about booking a Keys tour, no answer.

This is my 4th time using Dreams, first time with this Agent. First 3 were flawless, but this is becoming very unsettling.

 

[Nik's Mom]

I had trouble last week. I sent 2 request to have our rooms re-assigned on the cruise. I sent a 3rd e-mail on Friday and got a huge apology from our TA, who explained that they have been having a lot of problems lately and they are not getting all of their e-mails. She quickly handled my request. Maybe you should try calling. I bet they are still having e-mail problems.

 

[WDW LifeLong Fan]

I've had the usual excellent service from Sue Ellen and Barbara the past week.

 

[Disney Ella]

It took me four days to get a quote recently, when in the past I had always gotten them on the same day I put in the request.

 

[barbeml]

I don't know whether to be relieved or alarmed that I'm not the only one.

Getting that Magical Express documentation worries me, as we were part of the "guinea pig" group in May and were lucky that our then Dreams Agent got our luggage tags in time. We breezed through, but the folks without tags had some trouble.

 

[BeccaGrace]

I haven't had any problems but our agent did contact us last week to let us know that he was reducing his workload and would no longer be our agent and letting us know who our new agent would be. The new agent sent me an e-mail the next morning introducing himself. I still feel very comfortable with DU but worried because our agent was super-helpful and was very attentive. But our new agent seemed very on top of things...I think I will relax when we hit 90-days and I get my ADRs taken care of--very nervous about putting that in someone else's hands!

Hope everything works out for those of you that haven't heard back yet!

 

[simzac]

I emailed my agent Thursday to inform her of our SW flight info right after I bought the tickets. She emailed back confirming my ME ressie that very same day. Same excellent service I have come to expect from Shirley.

 

[CarolA]

Just a note... A read receipt sent across networks is NOT always reliable. I have had friends get read receipts on me when I was in Europe and DEFINETLY NOT reading my emails. In some cases it just means that it was sent to the other server not that it was actually processed and read.. If you use Microsoft Office it often means that. (Bill Gates thinks this is wonderful LOL!)

I would assume that DU had the server problems that all other DIS companies had last week. Resend to be safe!

 

[barbeml]

Heard from my DU Agent this morning and all is well. The problem was definitely email...within a specific time frame, everything she sent to me never arrived, and some of what our group sent to her was misdirected.

With usual DU efficiency, everything I had requested that she a actually received had already been taken care of.

Technology can be so great and so frustrating!

 

[schumacher]

Glad to hear everything is OK but, I must admit I am having concerns myself. DU has had to shuffle agents a bit because one of their agents fell ill. She is recovering and hopefully all will be well but I believe the other agents have had to fill in and may be a bit overloaded atm.
Unfortunately, I am one of the folks affected by the agent with the illness and although things have been taken care of, my gut feeling is my requests will take a back seat to the agents' original assignments.
Hopefully, the problems we are expperiencing are only a temporary setback. I have used DU for 4 years and always had a positive experience.

Cheers,

Schuey