We flew Delta for March Break and my daughter kept telling us it standds for don\t expect luggage to arrive. While we arrived on time our luggage did not. 3 days later it was delivered to our house and like a preious poster said, the shape of the luggage was not even close to the shape it left in. So much so that we had to throw one away. We are frequent flyers usually Air canada, west jet or jet blue and have never had an issue even with tight connections.
Service wasn't bad on board and for the most part they were very nice. The plane we flew in first was an older one. A little dirty inside and one in flight movie for a 6 hour flight and it wasn't kid appropriate. Flight home was a newer model and we did have the entertainment systems behind the seats. We did arrive at our final destinations on time, but our flight coming home was 2 hours late arriving at the airport therefore we we were very late arriving at our lay over. Alot of times when we have been on a plane that is late and people have tight connections the flight attendents have found out gate numbers and asked everyone without connections to remain sitting so those that have to run can run, they would not do this on this flight and while we made it . I am sure there were many who didn't. We had to do the home alone dash through the airport and just made it,, but our luggage didn't. If I had to fly with them again i would, but I would rather spend extra money and fly with an airline we have found more reliable.