not great so far, but probably typical of how airlines treat customers
She booked a flight from Milw to Ft Myers through usa3000. She chose them specifically because it was a non stop flight. She is elderly and has knee/hip problems and was traveling alone and it would be more of a hassle for her to deal with stops and transfers.
I called the airline the day she was scheduled to leave to make sure the flight was on time. We find out(about 3 hrs before the flight leaves), that they had changed the flight from non stop to a stop in Chicago. I can understand if the flight was not full, and they needed to try to make their money, but they MADE NO ATTEMPT to contact her and tell her about the change to see if it was ok with her. She may have been able to change her flight day to one that was direct, or whatever, but was never even notified. I called customer service and the lady was like, yeah, you're right, we did not contact you. We should have. No apology or anything. When she got to the airport, there were many other passengers that also had not been notified.
She is supposed to be coming back tomorrow night. I am hoping that they don't do the same thing on the return flight. She is sceduled to come in at 930 pm, and if they stop in Chicago again, she will be getting in much later than that(and I get to go pick her up).
I wrote a letter to the company complaining about what happened, but never heard anything back.
I have heard they won't be having flights from Milw to Fl past April- it is supposed to be a seasonal service.