Anyone ever get a partial refund on Memory Maker?

[chris4disney]

We just returned from a 9 day trip and we had prepurchased Memory Maker. While we were there, many times we would go to the CM's after riding an attraction with the ride photo and had them scan our bands... even though supposedly the ride photos are automatically sent to our Disney account. We're also supposed to get those ride videos for TOT and 7D. Well now that we are home and looking at our photopass photos we are missing soooooooooooo many photos. I can't remember every photo we had taken in the parks, but I know the number of times we rode certain attractions and I'd say we are missing 70% of our ride photos and videos. I've emailed the Photopass customer service and they asked for all of our travel parties Magic Band ID numbers. I sent them all 5 IDs and today they emailed saying they did add "some" photos to our account but they are unable to find any more. I looked to see which ride photos they added... turns out they added one and it wasn't even my family. nice. The email I got back also said that since I have not downloaded or claimed any of the photos yet (was waiting to do that until this got sorted out) that I can ask for a refund by calling them. Well, that means I don't get ANY of the 92 photos that did show up! Before I call customer service to discuss this further, I was wondering if anyone ever got a partial refund on the $150 when so many of their photos were missing like ours and still got to keep the photos that did save?

 

[mummabear]

I think it doesnt hurt to ask, they havent provided the service you contracted them for. It pays to have a good idea of what it is that would satisfy you, how much of a refund would you like? Would a voucher to use MM on another trip suit? Would a small gift card do?
As always the more polite you are the better you luck.

 

[rachel09985]

Do you remember when the approximate times was of any of the pictures that you are missing? If so, that helps for them to look for.

I would ask and tell them you are upset that so many are missing but you still want to keep the photos that you have.

 

[APiratesLifeForMe2]

That really stinks that so many of your photos are missing. Ride photos are some of my favorites. Is there anything more they can do? If you know more specifically which photos are missing, they might be able to narrow it down and find them. I know that's probably difficult though. Can't offer any advice on the refund though, hopefully someone else can.

 

[chris4disney]

I emailed Disney our scheduled fastpass times and they were able to find the ride photos from those and some other pictures of ours given the location and time of our FP's!! So happy!!!!