Anyone else receive a survey from DVC?

[Chuck S]

I got a recovery AP late June and was recently told by DVC MS that when I activate the pass likely in November, whatever the options / benefits I had with the prior pass would be the same for the year starting the date when I activate it. So its gives me Photos. I paid $765 for the Recovery Gold Pass. Just don't know what renewal price will be from the new $899 Sorcerer. All I've seen are the new purchase prices which are way higher than before.

This has been the most confusing process I've ever experienced and it took 3 calls and being on hold for a total of two hours to reach someone to get the Recovery AP. Fortunately the blackout dates don't affect me regardless of pass type.

Yes, you should receive the sorcerers pass with a free Photopass add-on for the year. I'm glad I have the photopass for this coming tri[p, as I have 11 people going, and I know we'll want pictures. I'm glad you weren't affected by the blockout dates.

 

[bluecruiser]

I paid $765 for the Recovery Gold Pass. Just don't know what renewal price will be from the new $899 Sorcerer. All I've seen are the new purchase prices which are way higher than before.

Disney announced that renewal prices will be a 15% discount off the full purchase price. So I would expect renewal to be around $765 plus tax.

 

[Chuck S]

The big problem is still rolling stuff out and not communicating between departments or even CMs with in the same department.

Online Chat: Don't worry about it, it goes by purchase date, not activation date.

Phone call 1 (Ticketing): Hold on...let me check...Don't worry about it, as long as you have park days reserved you'll be fine

Phone Call 2 (from DVC after email): Yes, I see you problem, and from what I can tell, your pass won't work. I'm adding a note to your account, and suggest you call ticketing.

Phone Call 3 (Ticketing): If you have a Gold Pass, you have a Gold Pass, no changes.

Phone call 4 (Ticketing) person 1: No, it wont work nothing can be done, and you couldn't have purchased an AP this year, we weren't selling them (told her it was an AP Guest Recovery AP) On hold...Person 2: Pulled up my MDE account and put me on hold...came back and fixed it in MDE.

Persistence is the Key to the Kingdom.

 

[corpcomp]

Yes, you should receive the sorcerers pass with a free Photopass add-on for the year. I'm glad I have the photopass for this coming tri[p, as I have 11 people going, and I know we'll want pictures. I'm glad you weren't affected by the blockout dates.

The only problem is that half the photos I've gotten are not my family. Bizzare!

 

[Chuck S]

The only problem is that half the photos I've gotten are not my family. Bizzare!

Yeah, I've had that happen sometimes, other times everything is good.

 

[Sandisw]

Well, finally, after I've made 3 calls and two emails over the last few days, and being on hold for about 2 hours today (holiday weekend and all) my ticket situation has been fixed. If you call, be sure to talk to someone who actually opens your MDE account, and checks the date you purchased your voucher (I purchased my Gold Pass voucher only a few months ago through Guest recovery) and can see your park day reservations. The first person I spoke to today said nothing can be done, and I couldn't have bought my ticket this year, since they weren't selling APs. After I said I purchased through AP Guest recovery, then she transferred me to the right person and I was on hold for a LONG, LONG, LONG time before they answered. I won't say HOW they fixed it, because it may vary depending upon your specific circumstances and ticket purchase date. But they do need to access your MDE account, and it was not an AP upgrade to a non-blockout AP.

Yeah! So happy it is resolved. I agree with you that they need to find a solution for everyone.

It does seem like the simple version would have been to not include Thanksgiving 2021…but told people Thanksgiving will not be blocked out.

 

[corpcomp]

Disney announced that renewal prices will be a 15% discount off the full purchase price. So I would expect renewal to be around $765 plus tax.

Great! Thank you