Anyone able to get thru to Member Services

[RivShore]

Nothing but busy signals on the 800-800-9800 number this morning. Are there any other numbers or ways to connect with them? Just trying to make dining reservations.

 

[acebatonfan]

Been trying for the past three days and failing. Only time to I got through was when I called a few minutes too early, and they were still closed.

 

[RivShore]

Finally got thru after 95 redials!

 

[SoBeFan]

I tried yesterday for hours and just started again today. I've called easily 300 times and busy (actually fast busy - or the technical term is "reorder." It's with all trucks are busy rather than the actual station or phone.

 

[sixcats]

I got the prompts after 50+ calls. Then it disconnected!

 

[pbharris4]

I got through about 1 hr 15 mins ago, because that's how long I was on hold.

 

[Gary Carter]

Just got through on my 363rd (!) Try over the past 3 days. Now I'm on hold and it said expect wait time of 60 minutes

 

[Dean Marino]

Member Services no longer effectively exists.
It's time to consider unloading contracts, or renting out points, through third parties.

 

[gharter]

I must have gotten lucky. I tried 5 times and got through to be on hold for an hour.

 

[jekjones1558]

I have been trying every day since last week, many times/day. Gr-r-r.

 

[Firepath]

I emailed them and they responded the next day. But they didn’t fix my park reservation issue.

 

[SoBeFan]

Unreal... I am on my third day of calling... hundred of attempts per day (thank you redial). I bet if I call Sales, they will answer on the first ring! Disney already has our money so simply doesn't care or they would have other means to reach Member Services such as a call-back feature initiated via email or text.

 

[DduzDis]

I just got through to MS and they announced only a 45 minute wait.

 

[Cattrip]

I got through...117 re dials later and one hour on hold....Had a list of my questions...tried to cover everything in one call..but alas I will be calling on the 28th to buy tickets..ug

 

[theww228]

I am on hold after many, many attempts. It stated there would be a 55 minute wait. 30 minutes on hold so far....

I did call sales yesterday and I was connected with someone within 20 seconds. Go figure!

 

[Bullseye]

Just dialed in a dozen times before I finally got past the busy signal. They told me approx. wait time would be a 40 minutes. Exactly at the 40 minute mark I got through to a CM. But now the website is down.

 

[mentos]

Can someone currently on hold ask if borrowed points are currently (as of today) being unborrowed?

Please? Pretty please? C'mon you know you're just sitting there on hold reading this

 

[DduzDis]

Well APs extended and park passes reserved. I didn't expect to drop AP $$ today, but after all of the cancelling and rebooking with our kids this year, I couldn't bear not doing everything we could to make sure we get into parks for our March trip. They have been so understanding especially for 7 and 4 years old. Keep at it folks and good luck!

 

[GatorbaitTX]

Can someone currently on hold ask if borrowed points are currently (as of today) being unborrowed?

Please? Pretty please? C'mon you know you're just sitting there on hold reading this

I cancelled and unborrowed my reservation 2 hours ago. Will have to wait till middle of next week for points to reflect correctly in my account tho. Their system mass transfers those borrow points once a week.

 

[StormalongKay]

Have been trying for five hours now and can't get past the busy signal. Last week I called, got right through with a 13 minute wait. What changed?