ncbunnie
Mouseketeer
- Joined
- Nov 13, 2010
Just wondering if anyone knows any secrets, email addresses, etc, to expediting a response from Guest Services and/or the Internet Help Desk.
Background: I phoned in to WDW Saturday and spoke with Internet Help. After 2 calls and about 30 mins of hold time, I was asked to send in an email regarding the issue (which I'll explain below). I sent the email Saturday morning, re-sent on Sunday, and have not heard anything back yet. As we are now 10 days away from the trip that the issue pertains to, I am getting pretty concerned over the urgency of getting this matter settled. Does anyone have any tips to expediting this process?
The Issue: In 2013 my family did a tickets-only trip adding on to a business trip (we usually stay on property but this was an exceptional situation). We purchased 3, 4-day tickets. Within hours of the second day, everyone was deathly ill and had to leave the park. We took our tickets to Guest Services and they kindly made all 3 tickets no expiration with the remaining days (3 days per ticket).
I just went to make a reservation and checked the remaining days on my tickets. 2 of them are showing the correct number of days at no-expiration (3) but one ticket is showing it was used. That ticket has not been used. The rep on the phone told me she believes the dates were incorrectly used when I booked a subsequent trip in 2014. That trip was a package which included tickets, room and dining plan. She believed that my tickets mapped over and that the system incorrectly took the days from my no-expiration ticket instead of from the package as it was supposed to.
She assured me that this is a problem that has happened before and it was totally fixable. She said in the early days of MDE that they had similar issues and weren't surprised by it. I was to take photos of the no-expiration tickets, front and back, along with front and back photos of my ID and email them to Guest Services. I did so on Saturday, and again, haven't heard back.
I'm beginning to get really concerned that this won't be fixed by our trip date, which is a very last minute surprise trip for my daughter's 10th birthday. We can't really afford to buy more tickets, which I assumed I Had based on the conversation I had with Guest Services/Internet Help Desk on Saturday. Any ideas to getting this resolved? I sent the email Saturday and received a canned response that they'd get back with me, then the second email I sent on Monday received NO response.
Any way to speed this issue up/get it resolved? Disney was SO KIND to make those tickets no expiration I don't want to feel like I'm taking advantage of them by using them, but I did pay for the tickets and have not used them. In fact I've paid twice now as I paid for the second package that I DID use. I just want to make sure we don't increase the cost of this surprise trip by $200 for an additional ticket.
Any other ideas for Surprise Trips for a 10 year old girl are also greatly appreciated! She's had a terrible year and this is really our way of trying to make up a very stressful time in our family to her. She knows nothing at this point, but i'm not sure I want to make the 10 hour drive and try to keep it a secret, especially since we likely won't arrive at the resort until 1am due to my husband's teaching schedule. (He gets out of school at 2:00 and the kids kind of frown on it when the teacher leaves before they do! haha)
Background: I phoned in to WDW Saturday and spoke with Internet Help. After 2 calls and about 30 mins of hold time, I was asked to send in an email regarding the issue (which I'll explain below). I sent the email Saturday morning, re-sent on Sunday, and have not heard anything back yet. As we are now 10 days away from the trip that the issue pertains to, I am getting pretty concerned over the urgency of getting this matter settled. Does anyone have any tips to expediting this process?
The Issue: In 2013 my family did a tickets-only trip adding on to a business trip (we usually stay on property but this was an exceptional situation). We purchased 3, 4-day tickets. Within hours of the second day, everyone was deathly ill and had to leave the park. We took our tickets to Guest Services and they kindly made all 3 tickets no expiration with the remaining days (3 days per ticket).
I just went to make a reservation and checked the remaining days on my tickets. 2 of them are showing the correct number of days at no-expiration (3) but one ticket is showing it was used. That ticket has not been used. The rep on the phone told me she believes the dates were incorrectly used when I booked a subsequent trip in 2014. That trip was a package which included tickets, room and dining plan. She believed that my tickets mapped over and that the system incorrectly took the days from my no-expiration ticket instead of from the package as it was supposed to.
She assured me that this is a problem that has happened before and it was totally fixable. She said in the early days of MDE that they had similar issues and weren't surprised by it. I was to take photos of the no-expiration tickets, front and back, along with front and back photos of my ID and email them to Guest Services. I did so on Saturday, and again, haven't heard back.
I'm beginning to get really concerned that this won't be fixed by our trip date, which is a very last minute surprise trip for my daughter's 10th birthday. We can't really afford to buy more tickets, which I assumed I Had based on the conversation I had with Guest Services/Internet Help Desk on Saturday. Any ideas to getting this resolved? I sent the email Saturday and received a canned response that they'd get back with me, then the second email I sent on Monday received NO response.
Any way to speed this issue up/get it resolved? Disney was SO KIND to make those tickets no expiration I don't want to feel like I'm taking advantage of them by using them, but I did pay for the tickets and have not used them. In fact I've paid twice now as I paid for the second package that I DID use. I just want to make sure we don't increase the cost of this surprise trip by $200 for an additional ticket.
Any other ideas for Surprise Trips for a 10 year old girl are also greatly appreciated! She's had a terrible year and this is really our way of trying to make up a very stressful time in our family to her. She knows nothing at this point, but i'm not sure I want to make the 10 hour drive and try to keep it a secret, especially since we likely won't arrive at the resort until 1am due to my husband's teaching schedule. (He gets out of school at 2:00 and the kids kind of frown on it when the teacher leaves before they do! haha)