We have gone 2 tmes now, the last 2 years, this year we took a break!
I love the spiirit of Aloha dinner and show. The first year we had an amazing Hawaiian server, he was our best server the whole trip. He anticipated what we needed before we could ask. He made sure the kids were taken care of the whole time and since we had all little ones under the age of 3 at our table he was more than attentive even bringing hot water to the table to warm any baby food or bottle should we have had them.
He kept the drinks filled and even brought out lots of fruit for the kids. It was one of our best meals ever. The salad is to die for and the chicken and rice were amazing even the ribs were delicious. I had not one complaint about that meal or the show.
The show is entertaining for all age groups. There is definitely something for everyone!
The second Time around, the server was a different story, nowhere near as competent or efficient. In fact I think she was a miserable person. We had a large group of 15 people and our drinks were never refilled, if we asked for more drinks, she would say well there is a little bit left in your cup when that is done I will bring More. We asked for more chicken, and salad, she went all the way to the other end of the table and asked if anyone was going to eat the one piece of chicken and brought it down to our end, we said there are 3 people who would like more please bring more chicken, she did not like that and said once everything was gone from the table then she would bring more if we were still hungry. It was ridiculous, at one point she said we would not want to be wasteful.
It was a horrible experience from start to finish, We have never had a worse server EVER. We actually took her name to make a complaint. Here we were spending our precious holiday dollars to have a special night out and she was giving the table grief over refills and more food. I secretly thought she must have been taking the second servings home with her.
The show was great again that night, although with all the grief our server was giving us it did kind of take away from the show. We decided to take a break from the luau this year, but I do fully intend to go back. If we were to get the same server again, I would ask for a manager immediately and have her switched.
I think everyone should expereince it at least once. I won`t let my bad experience deter us from going again, but I will learn form that experience and not allow another server to treat us that way again. After all it is an all you can eat meal and there should be no restrictions.
Hopefully this will help someone.
Sounds like your server was the antithesis of the "Spirit of Aloha!"
We would go agin but next I think we'll pick another show for a change. I would definately say you should try it 
