CheekyVikster
Earning My Ears
- Joined
- Apr 14, 2007
- Messages
- 31
Hi all,
Would really appreciate some advice here if you could help.
Just returned from another great trip to DLP, apart from one wee hiccup at the start, the trip was brilliant.
We had booked the Santa Fe using our AP discount (this was a sneaky wee extra trip so our budget was tight!!). Arrived at the hotel, checked in, had a quick look at our room and were pleased with what we saw. Headed of to the park for our first day and it was great but when we returned to the hotel our room was roasting hot for some reason. We fiddled about with the radiator and left it for an hour or so but the temerature didn't change at all. Eventually, I phoned reception to see if there was a problem with the heating and they said they would send someone over to have a look. The maintenance engineer arrived about half an hour later and had a look, spent about twenty minutes looking at the radiator (the sweat was lashing off him too!). He left and said the heating should be fine now. Sorted!!!! ...15 mins later the heat was back, hotter than before. The radiator was scalding hot to touch. We left it for another half hour or so but it was still the same. By this time my wee nephew was getting overtired and upset (it was about ten o'clock by this time). We had the window open but as it had not safety latch it wasn't safe to leave it open all night with a child in the room (we were three floors up).Also, our room was next to a communal veranda so if the window was left open anyone could have climbed in. I ended up phoning reception and told them the problem hadn't been fixed and asked if they had another room in the hotel that they could transfer us to as my nephew was distressed. They said they were fully booked so they could not. They would send the engineer round again. An hour later he still hadn't appeared and to be honest I doubt he has to this day!!!lol). I phoned back and asked what other alternatives they could suggest. She said that the New York was the only hotel that had availability and that we could transfer there but it was at our own expense. This was well out of our budget and she even said that I couldn't get my AP discount. I stated that I felt that they should be liable to provide accommodation for us if they were unable to provide adequate accommodation for us. She wouldn't budge. I asked to speak to the manager, who phoned me back. I explained the problem we had and he said he would see what he could do. When he phoned back he said there were no rooms available other than the NY and that he suggested we stay in our room for that night and we see what hotels had room the next day. When I said that it would be unlikely as it would then be the weekend he agreed and I said it wasn't acceptable. By way of magic, the Sequoia Lodge were suddenly on the other line to say they had a last minute cancellation but again we would have to pay the difference and that the Sequoia Lodge may give me a 10% discount for my AP discount but that it would be at their discretion. I didn't feel we had any other option so I said we would move there if they arranged transport. So we repacked at half past eleven, trudged up to reception where we felt like naughty school kids for complaining.
The Sequoia was lovely and we were just glad to get to our bed (albeit at 12.45!!). They did give us our 10% discount but we have ended up having to pay three times as much as we had for the Santa Fe.
Anyway, apologies for such a long boring story but i'd love to hear if you think I would have grounds for complaint and requesting some of the costs back from Disney, also if anyone has any similar experiences and if anyone knows the address that I should write to.
Thanks in advance
Vikki x
Would really appreciate some advice here if you could help.
Just returned from another great trip to DLP, apart from one wee hiccup at the start, the trip was brilliant.
We had booked the Santa Fe using our AP discount (this was a sneaky wee extra trip so our budget was tight!!). Arrived at the hotel, checked in, had a quick look at our room and were pleased with what we saw. Headed of to the park for our first day and it was great but when we returned to the hotel our room was roasting hot for some reason. We fiddled about with the radiator and left it for an hour or so but the temerature didn't change at all. Eventually, I phoned reception to see if there was a problem with the heating and they said they would send someone over to have a look. The maintenance engineer arrived about half an hour later and had a look, spent about twenty minutes looking at the radiator (the sweat was lashing off him too!). He left and said the heating should be fine now. Sorted!!!! ...15 mins later the heat was back, hotter than before. The radiator was scalding hot to touch. We left it for another half hour or so but it was still the same. By this time my wee nephew was getting overtired and upset (it was about ten o'clock by this time). We had the window open but as it had not safety latch it wasn't safe to leave it open all night with a child in the room (we were three floors up).Also, our room was next to a communal veranda so if the window was left open anyone could have climbed in. I ended up phoning reception and told them the problem hadn't been fixed and asked if they had another room in the hotel that they could transfer us to as my nephew was distressed. They said they were fully booked so they could not. They would send the engineer round again. An hour later he still hadn't appeared and to be honest I doubt he has to this day!!!lol). I phoned back and asked what other alternatives they could suggest. She said that the New York was the only hotel that had availability and that we could transfer there but it was at our own expense. This was well out of our budget and she even said that I couldn't get my AP discount. I stated that I felt that they should be liable to provide accommodation for us if they were unable to provide adequate accommodation for us. She wouldn't budge. I asked to speak to the manager, who phoned me back. I explained the problem we had and he said he would see what he could do. When he phoned back he said there were no rooms available other than the NY and that he suggested we stay in our room for that night and we see what hotels had room the next day. When I said that it would be unlikely as it would then be the weekend he agreed and I said it wasn't acceptable. By way of magic, the Sequoia Lodge were suddenly on the other line to say they had a last minute cancellation but again we would have to pay the difference and that the Sequoia Lodge may give me a 10% discount for my AP discount but that it would be at their discretion. I didn't feel we had any other option so I said we would move there if they arranged transport. So we repacked at half past eleven, trudged up to reception where we felt like naughty school kids for complaining.
The Sequoia was lovely and we were just glad to get to our bed (albeit at 12.45!!). They did give us our 10% discount but we have ended up having to pay three times as much as we had for the Santa Fe.
Anyway, apologies for such a long boring story but i'd love to hear if you think I would have grounds for complaint and requesting some of the costs back from Disney, also if anyone has any similar experiences and if anyone knows the address that I should write to.
Thanks in advance
Vikki x
