We did not use the call that came in the package but we did order it off of the website (Around $3-4 )> We had Ariel call the night before we left. You go on line, pick the character, fill out a form that will guide what the prerecorded message will say and what time to call. When they call, there will be a recording to ask if you want to receive the call. Press pound and you have a few seconds to get the child on the phone. Then the prerecorded message comes on. DD was 5 at the time and loved it!!