Another Max Pass question. Resolved by Disney tech support!

SeansMom

DIS Veteran
Joined
Feb 25, 2005
Messages
656
In December 2017 as soon as we entered either
park we could obtain FP for both parks. Last month (April) we could only obtain FP once we’d scanned in to EACH park EVERY day. The Only difference was we upgraded to annual passes. Is this the case now or was that a glitch?
 
In March we could get FPs for both parks as soon as we scanned into 1. We did buy MP on a daily as-desired basis instead of with our APs.
 
In March we could get FPs for both parks as soon as we scanned into 1. We did buy MP on a daily as-desired basis instead of with our APs.
Our trip in April was after yours; just trying to figure out if they changed something recently. It was super frustrating!
 
Our trip in April was after yours; just trying to figure out if they changed something recently. It was super frustrating!
Only contributed a DP so that if something has changed we could establish a timeline of when it happened. I suspect you were the victim of an IT glitch in all honesty.
 

Only contributed a DP so that if something has changed we could establish a timeline of when it happened. I suspect you were the victim of an IT glitch in all honesty.
So if this was a thing that isn’t supposed to happen is the best “fix” to delete and reinstall the app? Getting ready for an August trip and not wanting that to happen again.
 
So if this was a thing that isn’t supposed to happen is the best “fix” to delete and reinstall the app? Getting ready for an August trip and not wanting that to happen again.
We’ll watch for more DPs (Data Points) to come in (we have many AP holders here but I don’t recall anyone mentioning this issue before) and if you don’t see any before your trip absolutely try that. If that didn’t work the next thing I’d try is making a new profile and loading the APs into that, that will require using a different email address but is possible.

Edit To Add: can you change the title to something that mentions AP MP problem/question? Might get more AP holder’s responses then! Click “thread tools” near the title bar to do that :)
 
We’ll watch for more DPs (Data Points) to come in (we have many AP holders here but I don’t recall anyone mentioning this issue before) and if you don’t see any before your trip absolutely try that. If that didn’t work the next thing I’d try is making a new profile and loading the APs into that, that will require using a different email address but is possible.

Edit To Add: can you change the title to something that mentions AP MP problem/question? Might get more AP holder’s responses then! Click “thread tools” near the title bar to do that :)
Well I called the Disneyland Technical support desk and it was a total glitch. I have the number in my phone in case it happens again! Thanks for your reply. And for explaining a DP is a data point lol.
 
...And for explaining a DP is a data point lol.
Glad you got hold of someone! And yeah, lol, sorry about that. It’s lingo I use on our budget board all the time but then I realized it’s definitely not common around here :)
 
We had a glitch back in February. It showed one of my kids didn't have MP! The app wanted me to buy it again even though we added it to our AP's and had been using it for 4 months. It was super frustrating but I was able to resolve it by shutting down the app and restarting. I was very relieved because I didn't know who to even ask. I figured most CMs wouldn't have any idea what was wrong or how to fix it. I think I'd rather pay an extra $10 than spend a lot of time standing in a line waiting for someone that might not even be able to help. An in-park Maxpass help desk might be useful for when problems come up.
 
We had a glitch back in February. It showed one of my kids didn't have MP! The app wanted me to buy it again even though we added it to our AP's and had been using it for 4 months. It was super frustrating but I was able to resolve it by shutting down the app and restarting. I was very relieved because I didn't know who to even ask. I figured most CMs wouldn't have any idea what was wrong or how to fix it. I think I'd rather pay an extra $10 than spend a lot of time standing in a line waiting for someone that might not even be able to help. An in-park Maxpass help desk might be useful for when problems come up.
Yes! An in park help desk has got to be the future. I’m sure CM’s are clueless. I now have the help desk number in my phone. For reference it’s 714-520-6222
 












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