Annual Pass stolen

[wdw_nutz]

Hi all,

I have been at DLRP since Saturday night, having a lovely time with a close friend. I love Disney and travel regularly to WDW and DLRP and usually have a great time.

Today I had the most awful and shocking experience in any Disney park, in fact in any tourist destination I've been to. My annual pass was stolen and although the lovely cast members at the Studios said I could get in to Disneyland park to replace it, (after 5pm bizarrely, no explanation was given for that but I was happy to follow procedure) when I did what they asked they said I couldn't get in. A manager was called who was rude and first of all said it was fine and then changed her mind, then a horrible, horrible man who was allegedly ticket manager came to tell us we weren't allowed in.

He was rude, raised his voice, pointed at me and got so much in my personal space I had to take a step back and ask him to do the same. He was racist and insulting, it was horrific.

I'm not debating or complaining about the procedures; I appreciate they have rules about what happens when a pass gets lost (they were going to let me in but then realised I had a disabled pass and my friend was accessing the parks on a companion ticket - they wouldn't believe that for lost as well but of course it did as it was in the same wallet!!) but it was HOW he did it and how he spoke to me. I was so shaken by it, I stayed really calm but I'm just shell-shocked.

There were only 3 more hours of park time, it's my last night and for complex reasons, my last trip with this friend. All we wanted to do was see the parade, have a buffet meal, pick up some last souvenirs and watch Disney Dreams. Instead I left in tears, NOT because I didn't get what I wanted, (which is what the horrible man said) but because of how I was spoken to and treated. I was totally off-guard, relaxed and happy and it's ruined today for me completely.

I fly to Orlando on Friday for 2 weeks in Kidani Village. I sooooo hope it erases this experience. I never would have believed one conversation old have such a nasty impact on my feelings about Disneyland Paris. What a shame.

Does anyone think it's worth writing a letter? Would I get anything more than a simple 'thanks for your complaint' letter? I can't help feeling that in Orlando it would have been sorted - the cast members there WANT to help and want you to have a nice time. 'Phillipe' wanted to show his authority and be a nasty, vile man in the process. Sad tonight and don't know if I can/should go back in the morning... Technically I could have 5 hours and get all my souvenirs that I saved for but I don't know if I can handle it.

Bah. (((( xx

 

[DLPdaft]

sweetheart don't let one overly-officious member of staff stop you enjoying your last day in the parks tomorrow - go, and once you get there go to City Hall and ask for a complaint form. Let them know what happened today, complete the form with all the details you remember, get your AP/tickets sorted out, and enjoy your last DLP day tomorrow .

eta - if Bureau Donald is open tomorrow morning it might be worthwhile going in there to see if you can get your APs/tickets replaced there, I've found that when its open, its usually very quiet, and they are linked up to the AP office there.

 

[Anemone]

Good luck tomorrow wdw_nutz. Really hope you get sorted,

 

[HFJohnson]

I would most definitely go back tomorrow and register a complaint, making sure you include the names of everyone you spoke to if you can. That sort of thing is just not acceptable in any situation, let alone Disney. I hope this doesn't spoil your experience too much.

 

[Ware Bears]

I'm with the others - go in tomorrow and file a complaint, it's so much more effective when you're there and if need be you can always follow it up with a letter when you're home.

Don't forget to buy your souvenirs tomorrow and enjoy your last few hours there. Good luck.

 

[princessjodiebo]

Definitely take a deep breath and file an official complaint while you are still there
At least if you don't get anything back but a thankyou for your complaint etc you can then decide after a few weeks whether you want to pursue it and it will be easier if they have something official on file to refer back to

I really hope you get it sorted tomorrow xxx

 

[kizzabel]

I would also file a complaint at City Hall. That kind of treatment is ridiculous.
I hope the rest of your trip is a million times better

 

[Lisa_C]

Can you remember whi h CM you spoke to in the Studios?? They will back you up with what they said to you about getting into the park and that should take the heat off of you. Its awful this has happened, but dont let it put you off complaining or coming back to DLP. They need to take a course in customer relations and a serious complaint MUST be made against them x