Annual Holiday Insurance

[2Tiggies]

Okay, one more question (sorry ....!)

I got another email back from Direct Travel today - response from another query

My trip is package. As far as I know I should then be covered for knock on effects, so for example if there was a delay departing the UK for 2 days, then the Insured should be able to claim back for the unused but prepaid hotel, etc.

Anyway, this was the paragraph where they responded to the above query:

In the event of being stranded/severely delayed abroad you would be entitled to submit a claim for Delayed Departure, under Section 7 in our policy wording.

Our underwriters, Chartis UK Limited, will consider claims under section 7, Missed departure, and section 8, Delayed departure, for eventualities arising from the volcanic ash disruption. In regards to the knock on effects of the volcanic ash it would be down to the airline or tour operator you are travelling with to look at reimbursing you for the knock on effects.

So do I understand correctly that I would then approach Virgin Atlantic/Disney UK as appropriate in the first instance, as appropriate?

It is important to me that I understand who to contact and when in the unlikely event that I require assistance.

Thank you for your patience with me. I am usually not so long-winded in making a decision.

 

[Netty]

Okay, one more question (sorry ....!)

I got another email back from Direct Travel today - response from another query

My trip is package. As far as I know I should then be covered for knock on effects, so for example if there was a delay departing the UK for 2 days, then the Insured should be able to claim back for the unused but prepaid hotel, etc.

Anyway, this was the paragraph where they responded to the above query:



So do I understand correctly that I would then approach Virgin Atlantic/Disney UK as appropriate in the first instance, as appropriate?

It is important to me that I understand who to contact and when in the unlikely event that I require assistance.

Thank you for your patience with me. I am usually not so long-winded in making a decision.

I contacted Direct travel and as they needed prooof of a delay I then contacted VA for the appropriate info to send to Direct travel. well this is from what i can remember happening to us 2 yrs ago! saying that i cant remember what i was doing yesterday!!!
give direct travel a ring they will inform you as to the procedure

 

[2Tiggies]

I contacted Direct travel and as they needed prooof of a delay I then contacted VA for the appropriate info to send to Direct travel. well this is from what i can remember happening to us 2 yrs ago! saying that i cant remember what i was doing yesterday!!!
give direct travel a ring they will inform you as to the procedure

Thanks, I think I am a bit late to phone now, but will do it tomorrow. Or I could email them. They have been borderline instant at responding and despite accusations of them not getting back to folk, they were, to be fair, in the midst of dealing with volcano related claims at the time. They have made a really good impression with me so far and I am simply dotting the i's and crossing the t's at the moment.

Thanks