I just got off the phone with Member Services. I had a simple question about one of my pending reservations. The operator's first question was for my member number. I had the reservation in my hand, so I told her that I just had a question about a particular reservation and could give her that number. Well, that would NOT do. I go digging for a DVC card, then realize I am not certain which account was used for this particular reservation. (I have that info maintained, I just didn't have it in hand when I called because it has never been needed before!) Again, I tell her that we have two accounts and I am not sure which one was used and couldn't she simply find this reservation with its number? Deep sigh and she wants my social security number. I give her that (wondering why, since I have NEVER gone through this before) She starts talking about other reservations we have. I tell her NOT THOSE, and give her the date, unit type and the resort for the one in question. She then starts into another reservation for the same resort, but a different day of arrival and unit type (it's for my sister's family, who is joining us). I again repeat the resort, unit and date. She gets even more huffy and puffy, then tells me that it must be under the other account, but my SS# didn't pull it up.
At this point I have invested more time and energy than it was worth, and I begin to worry about all this meddling in the reservations. I mean, I had a very general question which related to one particular reservation. In the midst of going through the repertoire of all reservations I've made she keeps chastising me to have my account number ready in the future. After the umpteenth reprimand I tell her that I can't understand why she could not have simply looked up the reservation number I had, as it would be much easier than what she was doing. Boy, she did NOT like that! She told me that I did not understand, and that it was important that she look at my full account every time I called. WHY? It takes much more time to review every reservation and increases the odds of a mistake being made if multiple reservations are accessed. She FINALLY gets the correct reservation accessed and answers my question. The final annoyance was her absolute insistence to recite my account numbers to me, even though I told her I had the cards with the numbers in my hand at that point!
What was up with this? Do they have the waitresses from Prime Time now working MS phones with some illogical rules or what?
At this point I have invested more time and energy than it was worth, and I begin to worry about all this meddling in the reservations. I mean, I had a very general question which related to one particular reservation. In the midst of going through the repertoire of all reservations I've made she keeps chastising me to have my account number ready in the future. After the umpteenth reprimand I tell her that I can't understand why she could not have simply looked up the reservation number I had, as it would be much easier than what she was doing. Boy, she did NOT like that! She told me that I did not understand, and that it was important that she look at my full account every time I called. WHY? It takes much more time to review every reservation and increases the odds of a mistake being made if multiple reservations are accessed. She FINALLY gets the correct reservation accessed and answers my question. The final annoyance was her absolute insistence to recite my account numbers to me, even though I told her I had the cards with the numbers in my hand at that point!
What was up with this? Do they have the waitresses from Prime Time now working MS phones with some illogical rules or what?
) and I called MS to verify the reservation. I actually called a couple times (I rented points 3 times in the last 2 months) and I simply told the CM that I was not a member and I was just calling to verify. All the CM's I spoke to were fine with that.
