a1tinkfans
Spreading Some Pixie Dust Today!
- Joined
- Aug 12, 2006
I know I shouldn't do this, but I read all of the 1-star ratings on TripAdvisor (47 of them to be exact) and the recurring theme is poor customer service. My husband has been to Disney World one other time and his astonishment at the outstanding customer service at the POFQ is the reason we're going back.
We have reservations at AKL at a very busy time of year, so I'm worried that the customer service will be lacking...any words of encouragement from someone who's been there?
Thanks!
Ava
The experience that we had with customer service at check in was top notch. Lovely experience.
The "storyteller" for the kids was late, very late, no apology and rather grumpy, read 90 miles an hour and just got up and left. Not impressed at all. Many love the resort, we would not return. It was not a good fit for our family (food selection/dark& dreary, inside corridors filled with trays all day and night, like an obstacle course.) The restaurant was so backed up adn we waited with an ADR a VERY long time (over 45 minutes, if I recall correctly) they did apologize though....never ate at resort after that.... The plus side was looking out the balcony and seeing the animals, beautiful, But anyone can walk thru or look, so IMHO again in just in my opinion, not worth it..like I said, many love it to pieces