And BREATHE!!!!!!!!!!!!

[princess jackson]

I'm sooo annoyed, which is an understatement to say the least.

I book and have always booked with the same TA, using the same person. However this year she is away on maternity so I booked with her colleague.

When I collected my tickets I was told to bring in passports as they need to do the API part.

So as a good little girl I complied and jumped, skipped and hopped to the TA to collect tickets etc.

Fast forward a week, to today.

Hmm I like to double check things so I logged onto booking with the reference number they have not been done and 48 hours to go. Straight on to the telephone and popt luck she answers the phone. "yeah they have been done", so she logs in "OH, I DID NOT PRESS SUBMIT !!!!!!!!!!
Do you want me to do them now, emm no thanks, ask the manager to ring me, as I could of turned up at airport and been refused travel.

So I have managed to do most of them apart from DS, he has two middle names and it won't accept him. Any suggestions.

 

[Pegasus928]

Although I can understand how annoying and frustrating this is I would speak to the manager and ask them to submit your API personally.
They may know a way of inputting both your DS middle names that you don't know of so it is maybe better for them to finish what they started.
I am sure once you get on the phone to them they will realise their mistake and be only too happy to help.
Good luck

 

[Sarah28]

unfortunately not much advice to offer but just wanted to share some positive thoughts and hope you get it sorted soon

 

[princess jackson]

Spent last hour logging in and out to see if they have sorted it.
Eventually I get to view details only to find the ones I had done have been wiped and need re-doing. The only one that has details was DS, however they were incorrect. She had spelt his name wrong and put both names together to make one long name !

I finally completed all 3, and still waiting for phone call to say it's done.

Still not impressed with the attitude of TA.

But sorted it out

 

[Kath2003]

The whole reason people pay more to use a travel agent is because it's supposed to be EASY! Yours has been anything but easy - having to go down there and then on top of that them mucking it up.

At least when mine travel plans are mucked up, I know who to blame - ME!

 

[princess jackson]

She eventually rang me this afternoon, to say that they are unable to do it and that she has to do it over the phone, it was that time I said I had done it myself.
She hasn't even sorted my new insurance cover note. I changed dates and destination of holiday and I still have insurance for November.

She said she has to ring head office to change it then post it, hmmmmm I go Thursday so that not an option!!!!

 

[Hilary]

... I could of turned up at airport and been refused travel.

...Any suggestions.

Glad you got this sorted - I can understand how frustrating this must have been for you when you think you've already tied up all the loose ends, and that you've done everything required in advance.

However, unless things have changed recently, you can complete the Advance Passenger Information at check-in at the airport. Unlike ESTA registration, APIS doesn't have to be done before check-in.

 

[howlongtillsummer?]

All they need 72 hours before is full name, gender and DOB. But how awful that it wasn't done correctly. I would be taking that further.

 

[princess jackson]

Oh yes I am taking this further, I popped into the store and spoke with manager, the first thing she said, before I opened my mouth, I have spoken with her ginette (first name terms which makes it more frustrating)!.

I was still waiting for insurance certificate, got now from having to visit the shop.

Not sure why but as soon as I went into the store, the person who was responsible was ushered out into the back away.

I even said I'm not one for complaining. Manager stated she was speaking with her again as i mentioned spelling mistakes, and was contacting the head office. Not sure if these are true.

She said apparently Thomson don't compulsory need the API,

 

[wayneg]

She said apparently Thomson don't compulsory need the API,

Some Airlines don't even give you the online option, its done at check in. Not something you need to do in advance like ESTA.

 

[l_mccafferty]

Definitely a frustrating situation. Just make sure if you are complaining, that you make it clear what you think would be a sufficient solution, so there's no more wires crossed!

They wouldn't refuse you travel though, as we found out!
We booked through Thomas Cook and phoned the call centre to get the API done. Got to the airport and the details hadn't been given across. They just do it for you there and then. I nearly had a heart attack at check in when they said it hadn't been done!