It's actually a long story, but the short version is:
1) we had to be moved several times becasue of room issues,
2) my niece was on crutches and they mopped the hallways, but didn't put out any signs, she ended up slipping and falling and when she did a maid was standing right there and she started laughing and didn't offer to help. My hands were full of luggage so I couldn't get to her right away. It was awful! I asked her to help and she just looked at me and laughed. When someone finally came to try and help, I had already dropped everything and was able to help my niece up. She was fine, just shaken up, but I couldn't beleive that the woman would laugh and then just stand there staring at me.
3) we also had issues with the room we finally ended up in, it was damp the whole time, the air didn't work and the floors were dirty.
4) Trying to get anyone there to tall to you or help you with anything was a joke.
5) I sent several emails to the manager after we got back and I have never once received a response from anyone at that hotel.
It was just not a nice experience and we had stayed there a few times before.
I know many people love it there, but not me and my family!