My daughter had the Rebecca doll for over a year when the clip broke in the dolls hair .we called them and they found it in their system that we had brought the doll from them they sent us out a new clip without any questions asked .Now we have Rebecca ,Grace ,Julie ,and Maryellen .We brought the bakery and I have to say it was worth the money .Our daughter plays with it almost very day and the pieces are so real looking .I was worried about the big price tag but it's getting it's money's worth I plan to keep around and one day when we have grandchildren pass it on.My daughters loves them and I think she will hold onto them even when she is to big to play with dolls anymore .