Amazon Prime service is slipping

[GAN]

It's happening everywhere, not just Amazon. There's too many goods in the pipeline -not enough drivers, freight handlers, warehouse people to move it. Which is one reason we're suffering from inflation. Note to self.... when building a house, start with a foundation.

 

[JimMIA]

This is a cut and paste from my Prime account. It also says that if you live in certain cities, you can get same day delivery on over $25 if placed before noon.


The transit time begins the first full shipping day after the package leaves our facility. Allow an additional two to five days for delivery to remote locations. Refer to How Are Shipping and Delivery Dates Calculated? for more information.
Total shipping cost is per shipment cost plus a per item cost. If the per item cost is listed as price per pound, you can check the weight in the item's detail page.
One-day shipping can't be used for P.O. boxes.
A signature may be required for shipments over $1,300.
The following table lists the costs per item and per shipment (in Canadian dollars).

That's fascinating stuff, but I was not talking about "transit time." My point, as illustrated (again) in the screenshot below, is about DELIVERY, not shipping.

To keep it as simple as possible -- we are often seeing Amazon promise DELIVERY of an item on a particular schedule as an incentive to purchase...and then not keeping their promise.

Don't overthink it -- it's a simple concept.

 

[Wendy1985]

I never understood why people are so impatient to get their deliveries like yesterday.

If I order something online (rare), a week to ten days seems very reasonable.

not everyone has a notice

Amazon is also no longer the cheapest, perhaps the most convenient but not the cheapest.
I have started buying more stuff using Walmarts version of Prime. I get a subscription to it from a credit card. So far about 70% of the time Amazon is more expensive.

I can’t speak for everyone but Amazon is still half prince for most

 

[Arym]

$109 per year for “free shipping” hardly seems like a great deal to me. ( Yeah, I know you get some streaming services and other benefits too.)
I suggest ordering at least a week before you need the product. But I suspect most online orders are for wants, not needs.

I never understood why people are so impatient to get their deliveries like yesterday.
If I order something online (rare), a week to ten days seems very reasonable.

I see a great value in paying $109 per year for free shipping. Plus, they allow two accounts on one membership, which makes it an even greater deal for our family. Prime wardrobe is great and we use Prime Video a lot. I don't understand hesitancy by some to recognize that is a GREAT value for some. Why are you so against Prime and quick deliveries?
Many of my purchases are indeed needs, not wants, and with paying for quick delivery, I expect quick delivery. Things happen to affect deliveries but they should not happen as much as they do recently.
You seem very judgmental about people who use Amazon w/Prime.

 

[JimMIA]

I see a great value in paying $109 per year for free shipping. Plus, they allow two accounts on one membership, which makes it an even greater deal for our family. Prime wardrobe is great and we use Prime Video a lot. I don't understand hesitancy by some to recognize that is a GREAT value for some. Why are you so against Prime and quick deliveries?
Many of my purchases are indeed needs, not wants, and with paying for quick delivery, I expect quick delivery. Things happen to affect deliveries but they should not happen as much as they do recently.
You seem very judgmental about people who use Amazon w/Prime.

Prime is certainly not for everyone.

But for us, the quick delivery and free delivery are very helpful -- especially during Covid when we don't really treasure our quality time in big stores like Target or Home Depot.

 

[prairie_girl]

That's fascinating stuff, but I was not talking about "transit time." My point, as illustrated (again) in the screenshot below, is about DELIVERY, not shipping.

To keep it as simple as possible -- we are often seeing Amazon promise DELIVERY of an item on a particular schedule as an incentive to purchase...and then not keeping their promise.

Don't overthink it -- it's a simple concept.

View attachment 642660

Do you feel better now that you got that out of your system?

 

[JimMIA]

Do you feel better now that you got that out of your system?

Only if you understand what I was trying to say. Maybe I didn't explain it very well.

 

[kymom99]

I’m not ready to cancel yet but I know what you mean about the delivery times. My son needs a rapid Covid test to replace one someone gave him at work. He’s currently 1800 miles from me. I was able to find a 2 pack on Amazon, order it and put in his address for delivery. It says February 2, which is a long time, but he’s in a remote area. As long as they tell me the truth I’m fine with it. It will arrive in time before he leaves to come back home. Hopefully the test is a good quality but that’s another issue.

 

[barkley]

well if your package is being delivered via u.s.p.s.-GOOD LUCK. i called the u.s.p.s. because of a delivery issue today that's affecting an entire route and the automated recording for the option of 'if you have not received your mail for 3 or more mail delivery days' results in a recording that explains that due to covid and staffing shortages they are 'doing their best' and they know it's a hardship for the many people who order their medications through mail order and rely on u.s.p.s. for timely delivery but again, they are doing their best. that's it, no way to report no mail delivery for days to a week, no option to speak to someone to see if your mail is being held at a particular location so you can pick it up or if you need to file a loss claim with the sender-you just have to take comfort in them 'doing their best'.

 

[Communicore1991]

well if your package is being delivered via u.s.p.s.-GOOD LUCK. i called the u.s.p.s. because of a delivery issue today that's affecting an entire route and the automated recording for the option of 'if you have not received your mail for 3 or more mail delivery days' results in a recording that explains that due to covid and staffing shortages they are 'doing their best' and they know it's a hardship for the many people who order their medications through mail order and rely on u.s.p.s. for timely delivery but again, they are doing their best. that's it, no way to report no mail delivery for days to a week, no option to speak to someone to see if your mail is being held at a particular location so you can pick it up or if you need to file a loss claim with the sender-you just have to take comfort in them 'doing their best'.

I wish Amazon and other merchants offered a way (even if you needed to pay extra) to have items delivered with a carrier rather than being handed off to USPS. USPS is absolutely horrible and their tracking is not nearly as accurate or detailed as their competitors. Depending on what my order was, I would gladly pay extra money for Amazon/FedEx/UPS to deliver the package all the way to my door rather than handing it off to USPS to do the final leg of delivery.

 

[Southernmiss]

With the volume of items being ordered and delivered, we have no complaints.

Last week, I ordered 5 5 gallon buckets of deck stain in stain colors not available locally, $10 less a bucket than my big box store, and free shipping to my house. Wins all the way around.

They came as expected. I was amused to be able to get them shipped and delivered to the house. Never before considered something like that could be shipped.

One came as just a bucket with a shipping label. Lol The other 4 packaged in boxes. They came from 2 different suppliers. No issues at all. And I opened the door for the delivery driver and he put them inside the house.

A few days before that, I needed an under microwave light bulb, found it online and it came in 2 days.

So easy.

 

[GAN]

I think part of the issue is that Amazon promises a next-day(or 2-day) delivery; from there many packages go to a delivery sub-contractor ...not sure if people realized, but they're actually franchises(DSP). So, your product is being delivered in a van that says "Amazon" but may actually be a DSP(Delivery Service Partner). These are usually small, maybe even family businesses. They're no different than any other business trying to hire employees and keep them healthy so things can move forward and packages show up on our doorstep so we can pick them up in our pajamas. Being able to move the glut of products is a monumental task right now -for businesses of all sizes. So, sure Amazon promises a time and they miss it by a day or two ...to me, that's still pretty amazing. What did people ever do before Amazon? I'm sure somewhere tucked away in the Amazon fine print is something that covers them on issues like this -so we can gripe all we want but there isn't much we can do. This could go on for another year or two, so we might want to suck it up as they say. I'm no Amazon honk either -I try to buy local as often as possible, but sometimes even a late Amazon delivery is better than the alternative....