Am I doing something wrong? Trying to alter our resort dates.

[Simba's Mom]

On an upcoming vacation I'm trying to alter our nights by only one day, because we have to come home a day earlier that our original reservations. So I go to the DVCMember website, then "My Dashboard" I found my upcoming vacations and click on the dates of that vacation. But every time I do that, all I get is the never-ending blue wheel. I've tried many times for the last 3 days. Am I doing something wrong?
Also, can someone reassure me, that when I readjust by taking one day off, the system will not "misunderstand" and cancel the whole reservation. Or should I let Chat do it?

 

[Sandisw]

I get the blue wheel sometimes and getting my trips to load. Once they load, you should be able to open it up and see the view or modify button.

Once there, modify, change dares on the calendar to what you want and keep going until the end.

if you are within 31 days, remember any freed up points go into holding.

 

[RoseGold]

Try it on your phone. Sometimes works better for me.

 

[DaveNan]

On a PC, either continually reload the page or you can also try to clear your cache on the browser and then log in again and try.

 

[KAT4DISNEY]

I have to use an incognito browser almost 100% of the time otherwise I get nowhere.

 

[Simba's Mom]

Try it on your phone. Sometimes works better for me.

Unfortunately, my iPhone didn't work either. Today, when I tried I was able to get the ability to modify, but then it wouldn't let me confirm. So I did it via chat. I was afraid that if I didn't get it done now, while I was thinking of it, I'd forget until it was within 30 days.

 

[CarolynFH]

Unfortunately, my iPhone didn't work either. Today, when I tried I was able to get the ability to modify, but then it wouldn't let me confirm. So I did it via chat. I was afraid that if I didn't get it done now, while I was thinking of it, I'd forget until it was within 30 days.

I’m glad you finally got it done! Aggravating website!

 

[Paul Stupin]

On an upcoming vacation I'm trying to alter our nights by only one day, because we have to come home a day earlier that our original reservations. So I go to the DVCMember website, then "My Dashboard" I found my upcoming vacations and click on the dates of that vacation. But every time I do that, all I get is the never-ending blue wheel. I've tried many times for the last 3 days. Am I doing something wrong?
Also, can someone reassure me, that when I readjust by taking one day off, the system will not "misunderstand" and cancel the whole reservation. Or should I let Chat do it?

No problems if you use Chrome.

 

[Simba's Mom]

No problems if you use Chrome.

Aha! Thanks for the reminder. I have both Safari and Chrome available. I usually use Safari, but for some reason when I use Zoom, I have to switch to Chrome first, or it won't work right. I never thought to try that on DVCMember, but now I know to try it.