Alamo problem

[To the honeypots]

Is anyone else having problems with the alamo website? When trying to go to view reservation or online check in, I get an error message that says there is a problem accessing my reservation and gives a number to call. When I call, they say the reservation is intact. I really want to do online check in so that I can bypass the counter. I do have an alamo insiders number set up too

 

[izzy]

I've been trying to cancel a reservation since yesterday and I keep getting that same message, too.

 

[dioxide45]

I am having no problem looking up an existing reservation. Haven't tried online checkin though.

 

[nacho113]

Same problem here too. There was a price drop so I rebooked my rezzie but I get that error message when I try to cancel the old rezzie. Must be a problem with there site, hopefully it gets resolved shortly.

 

[To the honeypots]

Sounds like we are all in the same boat. Hopefully, they fix this soon.

 

[Momma2PrinceNPrinces]

I've been getting this error message for 3 days now! Frustrating!

 

[dancin Disney style]

I got the same message 2 days ago. My price dropped so I rebooked and then tried to cancel my original ressie. I decided to call and it was very easy....all automated system. I cancelled the old ressie in under 2 minutes.

 

[row]

I'm in the same boat as all of you. I also tried to call and the automated attendant could not help me. I was on hold to speak to a rep, but decided to hang up after I found out that I'm not the only one receiving the error message.

 

[debknight]

Still getting the same message today. But there is no problem with a new reservation attempt.

Is this ever going to change? Anybody else have success with canceling a reservation via the automated system when they phone-in?

 

[To the honeypots]

I called Alamo. They said because my reservation was made through Orbitz ( was actually made through carrentalsavers...are they affiliated?), that my reservation cannot be viewed in their website and no online check in would be available. I tried to explain that I used to be able to view this online and questioned whether this was a new change. But she basically told me that I never could have seen this. Not really impressed with their customer service right now. Not sure how many others booked through a third party but maybe this is the problem

 

[debknight]

No, my reservations were not made through a 3rd party -- they were made directly on the Alamo.com website.

 

[Momma2PrinceNPrinces]

My reservation was made directly on alamo.com as well, and I am still getting that error message

 

[To the honeypots]

No, my reservations were not made through a 3rd party -- they were made directly on the Alamo.com website.

If you get call and get an answer, let us know. I am skeptical because I have been given different answers. Originally, the guy said it was a website upgrade. Now they are saying it is due to 3rd party, but clearly that is not necessarily the case either as you are affected too. Good luck!

 

[mkymouse40]

This is what I have personally discovered. I can book ressies with no problem, I can view, modify & cancel any reservation made on Alamo.com with no problem. I tried to pull up and cancel a reservation I made for Alamo, but on the Costco website, and it will not pull up on Alamo. I apparently will have to cancel through the Costco website.

 

[debknight]

This is what I have personally discovered. I can book ressies with no problem, I can view, modify & cancel any reservation made on Alamo.com with no problem. I tried to pull up and cancel a reservation I made for Alamo, but on the Costco website, and it will not pull up on Alamo. I apparently will have to cancel through the Costco website.

This may be the problem, but I do not see any place on Costco website (under travel/rental cars) that says view/cancel reservation. Where do you go on the Costco site to do that?

But actually, I made my reservation on the Alamo website.

 

[dioxide45]

This is what I have personally discovered. I can book ressies with no problem, I can view, modify & cancel any reservation made on Alamo.com with no problem. I tried to pull up and cancel a reservation I made for Alamo, but on the Costco website, and it will not pull up on Alamo. I apparently will have to cancel through the Costco website.

This is the case. You can't change or cancel a Costco reservation on the Alamo website. You have to do it through Costco, it has always been this way for as long as I can remember.

I can pull Costco reservations up on Alamo.com with no problem. Though they have an error message that you can't cancel or modify them. Cancelling on Costco is very easy.

 

[debknight]

I cannot find a tab (or anything) anywhere on the Costco website where you can cancel a car reservation.

Can you please point it out?

 

[auger]

I cannot find a tab (or anything) anywhere on the Costco website where you can cancel a car reservation.

Can you please point it out?

Log in.
Go to My Account
Your reservations will show.
Click on the one you want to cancel.
There will be a button at the top and the bottom of the reservation page to be able to cancel it. Either one works.

 

[rlduvall]

I made a reservation through the Alamo website and have not been able to view/modify it for the reason listed by OP for several days now - so frustrating. I will probably just email them to have it cancelled. Wish they would get it together.

 

[dancin Disney style]

Anybody else have success with canceling a reservation via the automated system when they phone-in?

I called in and canceled without any trouble at all. It took about 2 minutes.