Please can anyone advise us. we picked up a car van from alamo nearly a week ago at MCO. Not only have they over charged us, we used the Britts guide. However once we took the vehicle outside into the day light we discovered it was filthy. When we got to the hotel there were multiple scrapes and dents. We emailed Alamo immediately and they responded with we are dealling with your request. We have emailed three times since.Still no reply. Help, Help please anyone. There was alll the previous occupants contract deatils, chewing gum, loose coins etc It clearly had not been cleanend.