We just got back from the AKL. I guess our experience was very different from others, but we found the bus service to be the worst we have experienced at a Disney resort. The most unbelievable thing was the length of wait for a bus to and from the Animal Kingdom park (you would think that would be no more than a twenty - thirty minute wait easy, but no). Many people who were waiting with us were also commenting on how bad the transportation was. We witnessed buses from many resorts multiple times before ours would come and unlike other resorts who would have a CM at the bus stops in the morning, there was never one to be found during the 9 days we were there. As you can see, we have stayed at many Disney resorts and have never had trouble with transportation, but this is one of the reasons we would never consider AKL again.