We normally stay at Pop, but on our last trip (in April) did a few days at AKL, Jambo house. I thought the buses at Pop were better than the buses at AKL. We only used the AKL bus a couple times (once to MK and once to AK). The day we were going to AK, we waited over 30 minutes for a bus to AK, and in that time saw three MK and Two EP buses come and go.
Because there is no actual line for waiting, everyone just stands in a mob and there was no order at all...we were the first ones waiting for the bus but ended up near the end of the pack getting on the bus. And when the bus DID come, it had already stopped at Kidani, so there were already no seats even before anyone from AKL got on. We are used to Pop---there's a definite line so you know that the people at the bus stop first get on the bus first, and there's not a full or almost full bus pulling up for you to get on.
The next day when we went to MK, it was the same thing: a nearly full bus pulled up at the bus stop.
I keep hearing on the boards how horrible bus service is at the values and it's so much better at the mods and deluxes. But that was definitely NOT our experience. This was the most disappointing part of staying at AKL.