I've posted this before but here goes.
We flew them to Tampa in April. The trip down was fine with absolutely no problems. The trip back there was bad weather in Atlanta so the plane was late coming in (not their fault). We ended up missing the connection in Atlanta (again - not their fault). This was Saturday night. We were told they couldn't get us on a flight to Newark until Tuesday evening!!!! We stayed the night and got a flight to Baltimore the next morning and had to drive the rest of the way home. We incurred an additional $200 in expenses from renting the car, gas, tolls and additional food that they refused to reimburse.
I think it is absolutely absurd that they think someone can wait 3 days to get their final destination.