Airmiles Armchair Chatter

[osully]

Am I doing something wrong? Went to Rexall today for the first time ever, in Ontario, and used Load & Go app at checkout. I had a few things I should have been eligible for that did not show on my receipt. Will they be posted later?

- Spend $10 on almost anything and get 20 bonus miles
- Spend $4 on chocolate, candy, gum or mints and get 8 bonus miles
- Spend $4 on beverages and get 8 bonus miles

 

[kuhltiffany]

Did you go into the app and "add" them first? You have to actually go in and check off them off to activate them. On mine it's a plus sign in a circle, I press it and then it becomes a green check mark...

Am I doing something wrong? Went to Rexall today for the first time ever, in Ontario, and used Load & Go app at checkout. I had a few things I should have been eligible for that did not show on my receipt. Will they be posted later?

- Spend $10 on almost anything and get 20 bonus miles
- Spend $4 on chocolate, candy, gum or mints and get 8 bonus miles
- Spend $4 on beverages and get 8 bonus miles

 

[Donald - my hero]

Am I doing something wrong? Went to Rexall today for the first time ever, in Ontario, and used Load & Go app at checkout. I had a few things I should have been eligible for that did not show on my receipt. Will they be posted later?

- Spend $10 on almost anything and get 20 bonus miles
- Spend $4 on chocolate, candy, gum or mints and get 8 bonus miles
- Spend $4 on beverages and get 8 bonus miles

No, your Rexall LoadnGo offers will appear on your receipt and will actually say that you used one. If it didn't appear and you know you bought the correct items I would 1st try the on-line chat. Service there is hit-n-miss but they might be able to help you sort it out. Or you could try going back into the store to see if they will manually add the miles to your account --- again this depends on how the cashier on staff feels at any given time

Sorry you had a frustrating experience

 

[1926Moon]

Rexall coupon
Hugs Mel
http://images.rexall.ca/newsletter/2017/Apr24/Apr24-COUPON-5080-ONMB.pdf

Thank you Mel for sharing this!

Between the above coupon, the Rexall head to toe deal yesterday, a spend $80 and get 100 miles deal in my load and go, and various other Rexall deals - between today and yesterday I spent $178 and earned 322 miles

 

[osully]

Hmm, thanks. Yes I had them selected and they have checkmarks in the circles.

If it means anything, I was not at the Rexall closest to my home (that one is currently closed for renovations).

Confusing. Anyways I should have earned 36 more points on my $23 purchase I will try the online chat!

 

[kerreyn]

Hmm, thanks. Yes I had them selected and they have checkmarks in the circles.

If it means anything, I was not at the Rexall closest to my home (that one is currently closed for renovations).

Confusing. Anyways I should have earned 36 more points on my $23 purchase I will try the online chat!

I just double checked my receipt from yesterday, and my meager spend $10 and get 20AM didn't go through either. I received the 30 bonus for buying vitamins, as well as the 80 airmiles from the paper coupon spend $50 get 80. Looks like I'll be asking them what the heck too.

 

[ottawamom]

When I logged into my Rexall Load and Go last Friday I didn't have any offers at all. I checked my DH account and he had a Spend $10 get 20AM. Saturday my offers showed up(I had the spend $50 get 100AM). Checked my DH account on Sunday as I prepared for my Monday shop. His loaded offer of $10 get 20AM was gone and had been replaced with at $50 get 100AM. Strange things have been going on with Load & Go. My Rexall purchases posted correctly, sorry so many of you are having difficulties.

 

[kerreyn]

I was on live chat with "Carolann" at Airmiles. She said she's reported the issue with the department that deals with the Load and Go app. According to Carolann, the issue should be resolved in a couple of days, and that if I don't see the airmiles credited to my account, then to contact them again. I told her it was quite frustrating for me to have to chase down the airmiles that should be in my account, and that Airmiles should be doing more to alleviate the frustration from their customers who are dealing with missing airmiles. I also told her about my lack of offers on the app, and basically said that the Load and Go app is unstable and unreliable.

So, if anyone is missing airmiles or offers from the Load and Go app, I would suggest contacting Airmiles and letting them know.

 

[ilovetotravel1977]

Who is responsible for the My Offers app? Sobeys or Air Miles? I have been getting crappy offers for a while now, lots of buy 3, get 5 miles and lots of 25% off things, but not earning miles...

 

[kerreyn]

Who is responsible for the My Offers app? Sobeys or Air Miles? I have been getting crappy offers for a while now, lots of buy 3, get 5 miles and lots of 25% off things, but not earning miles...

If you're adding the offers to your card and buying the items, then I would think Airmiles should be responsible for the missing airmiles. I haven't had to contact anyone for the My Offers offers, so not 100% on that one. Sorry.

 

[ottawamom]

Who is responsible for the My Offers app? Sobeys or Air Miles? I have been getting crappy offers for a while now, lots of buy 3, get 5 miles and lots of 25% off things, but not earning miles...

Sobey's is responsible for the My Offers app. If it's and consolation my "My Offers" have been totally useless to me recently. They seem to be pushing the save X% more and more and like you I would rather have the AM bonuses.

If you're adding the offers to your card and buying the items, then I would think Airmiles should be responsible for the missing airmiles. I haven't had to contact anyone for the My Offers offers, so not 100% on that one. Sorry.

If it's a "My Offers" offer that has been added to a card and doesn't work you are best to contact the Sobey's help line directly. Getting Airmiles involved will add 6 months and tons of grief to the situation. The people at "My Offers" are able to log into your offers and see what is there and what has been used/not used. They are usually pretty good about crediting you with the AM that should have been on the receipt.

 

[kerreyn]

Sobey's is responsible for the My Offers app. If it's a "My Offers" offer that has been added to a card and doesn't work you are best to contact the Sobey's help line directly. Getting Airmiles involved will add 6 months and tons of grief to the situation. The people at "My Offers" are able to log into your offers and see what is there and what has been used/not used. They are usually pretty good about crediting you with the AM that should have been on the receipt.

Good to know - thank you!

 

[Donald - my hero]

No sense in quoting everyone's post and/or tagging you -----you'll know if this applies to you or not

Rexall Load and Go -- good flipping grief, is there anyone i can slap right now? My offers, are there, then not, then back but different URGH. I don't have a smartphone (yet, had to get one in Florida but waiting to add it to the account in August when hubby's contract is up) so if i want to know which products to buy when in the store i need to log onto the page on my Kindle and then save it in my reading list so i can see them if i have no wifi connection. This has worked before no problem but this week they have changed 4 times since loading and today i picked up a few items that were there when i stuck in on my Kindle at midnight but URGH .. get home to check which have moved into my expired and noticed that at least 1/2 of them are now different -- i miss my coupons That AND when i did my sale, the stupid cash register they opened for me wasn't able to show which AM i had earned so now i will need to carefully check when they post that i got all i should (i was able to see that my spend $60.00 get 100 AM was used in the Load and Go section)

 

[Days In the Sun]

My Rexall offers all went through fine, not trying to rub salt in the wound, just wanted to mention it so that people know. I may do a second run tomorrow so I'll post if I have difficulties. My only suggestions: double check that your offers are loaded before you go, make sure you reach the minimum ie $9.99 isn't $10.

Hopefully everyone will get their missing points quickly.

 

[damo]

My Rexall offers all went through fine, not trying to rub salt in the wound, just wanted to mention it so that people know. I may do a second run tomorrow so I'll post if I have difficulties. My only suggestions: double check that your offers are loaded before you go, make sure you reach the minimum ie $9.99 isn't $10.

Hopefully everyone will get their missing points quickly.

Did you use a coupon and the load 'n go?

 

[Days In the Sun]

Did you use a coupon and the load 'n go?

Yes, the printable M-R one 80 am wus $50, 100am wus $60 lgo and survey coupon.

 

[damo]

Yes, the printable M-R one 80 am wus $50, 100am wus $60 lgo and survey coupon.

You have given me hope, lol. I will go and try again after getting short changed last week.

 

[kerreyn]

Did you use a coupon and the load 'n go?

My one measly lgo offer for spend $10 and get 20 was loaded, still is. I spent $53, and got the spend $50 and get 80 am offer, but the lgo offer didn't.

I'm glad you're not having issues with it - it's a pain in the tookus.

 

[Days In the Sun]

I'm almost positive I can see the load and go offer on the cashier's screen before I pay, I'll check for sure next time. If so, might be something to watch for.

 

[Sparrow78]

I just booked a Disneyland trip today!! Westjet package was $3100 for flights and hotel for 5 of us... 1 infant. My 16,000 Airmiles took off close to $1800 off the package. Now I need to save like 3300 for a car rental! I already redeemed park passes but today I looked and they are still offering the Canadian price tickets to Disneyland on their website so my mom scored hers!

Here's hoping for some blue Friday's soon, hopefully with diapers again! Or the bring the great pickle deal to Alberta!