We flew Air Tran two weeks ago on our trip to WDW.
They seem to change the scheduled departure times alot but they do email you to let you know. In the past, they let me change our departure time, sort of re-book but on the same day or day before or after, because the time they had rescheduled it to was inconvienent to us.
We had this problem too, but they did not email us to let us know. They rescheduled our departure from Orlando FOUR TIMES and we did get letters, but we
got NO notification at ALL of a very significant change. They had rescheduled our flight into Orlando so that we actually would have missed an entire day of vacation because they changed it from a noon arrival to an 11pm arrival.
We were pretty upset because we had not received
any notification of this change until we got the final confirmation packet about a week before our trip and this was a very significant change if it means we essentially lose the money we paid for one day's worth of vacation. We really felt like we were geting ripped off. Since we had booked the whole trip through Disney, we called them and they straightened it out, but it was stressful and based upon that, I don't know if I'd want to fly them again.
The way there the actual flight was no problem at all.
The way back, different story. Got on our flight in Orlando and shortly after leaving the gate, had to roll back because there was something wrong with the co-pilot's seat belt. Okay. Takes 30 minutes to fix. Get back out, start to roll, then stop. Something wrong with a computer. Takes 30-45 minutes to fix. Get in the air. Pilot comes on and announces that he knows a lot of us will miss our connecting flights but to stop asking the FAs for info because they don't have it. Okeydokey. That's special.
Get to Atlanta and I have to say the CSR was quite helpful. She got us on a plane to LGA, then to MKE which would get us home before the next direct flight to MKE. And we discovered that we were now in first class. Yippee!
The first class radio sets were, however, broken. One of the FAs was a total SNOT. And I do mean snot. I wanted to pop him one. The other FAs were very nice. Next leg of flight, I got stuck in coach, while dd and dh were in first. The FAs in coach acted/looked like they would rather be on a chain gang than serving us.