Advice on old tickets 3-9

[lanejudy]

Please explain why the ticketing office on two occasions (1) when I spoke to them by phone from home, giving them the ticket numbers and (2) when the poorly trained cast member at Magic Kingdom called them in my presence, both came up with the statement that the ticket could not be used as is for 5 days and in order to get 3 days, both times gave an amount to be paid.

I absolutely agree that these tickets 'should' be valid for use as-is today. That's not what happened. I could not add the ticket to MDE so I had to call. The ticketing office got involved and I was given the option over the phone to pay. Just as you state, I was expecting the ticket to be honored as 5 days, no changes. I decided not to pay in advance over the phone and took a chance on waiting until I got to WDW. As stated went to the ticket window when the ticket was rejected at the turn styles, and the rest is history as detailed above. We had no choice but to pay or we weren't all going into MK.

I don't know what happened or why. Something sounds like it was off, though, whether it was a computer issue with that ticket number or the type of older ticket or what. A 2015 ticket should have been easy to add to MDE and should have been usable as-is. But I wasn't there and I don't have the details. I'm very sorry it didn't work out as you expected and that you had to pay extra.

 

[lanejudy]

We had other tickets this happened as well that were bought regular US 3rd party broker, just not as big a gap because they were smaller tickets to start. Like the 2023 Jollywood Nights ticket I bought at the same time for my sister, she cancelled and we held on to it and applied to her JN 2024 ticket. We bought this ticket through TripAdvisor 20% off sale, and they only credited us the discounted price toward new JN ticket.

Somehow they’re seeing the actual price paid I guess?

Special event tickets are a different animal. I'm not sure the upgrade/exchange/credit rules as they generally are considered "non-refundable" and expire on the event date.

Regular tickets purchased through an authorized reseller should be given the WDW price as credit, not the discounted price paid.

 

[Judique]

I don't know what happened or why. Something sounds like it was off, though, whether it was a computer issue with that ticket number or the type of older ticket or what. A 2015 ticket should have been easy to add to MDE and should have been usable as-is. But I wasn't there and I don't have the details. I'm very sorry it didn't work out as you expected and that you had to pay extra.

Thank you. I definitely felt wronged, but it's water under the bridge.

 

[Simba's Mom]

Just curious...had it been partially used when he was younger? A partially used ticket can continue to be used by that individual. Otherwise you got some serious pixie dust!

Yes, the ticket was a 6 day park hopper that we'd bought in 1987. It cost $99 for 6 days. We couldn't use it at Animal Kingdom, since that park didn't exist then. We had used 5 days at that time, so we were using the last day on it.

 

[BaybeeYoda]

Hi- OP here. The 5 day ticket is on our MDE and attached to my son, but he’s no longer 9 and the ticket is for ages 3-9.

We plan on going to Disney Christmas 2025, and expect to use these tickets. We currently have four tickets for adults and two for children. The two for children would likely be rejected since my children will no longer be 3 to 9 yrs old.

Tbh I think we might start aging out soon, and wondering what to do with our DVC afterwards. My husband seems to think that we should keep boardwalk until the expiration. We have another home resort that we are not as attached to.

 

[Genie+]

Yes, the ticket was a 6 day park hopper that we'd bought in 1987. It cost $99 for 6 days. We couldn't use it at Animal Kingdom, since that park didn't exist then. We had used 5 days at that time, so we were using the last day on it.

That’s lovely! Can’t believe you still have that ticket