ADR Line Annoyance

[inkkognito]

When you call for ADRs, ever notice that you have to listen to a long, tedious message before you can actually press your options and have them recognized? Why not just enable the choices right from the start? It's very frustrating for people who are already familiar with the procedure. Those who aren't would have to listen anyway since they wouldn't know what to press.

 

[disnut8]

The message is "Thank you for calling Disney Dining. We're glad you called. You can make your character dining reservations and other reservations up to 180 days in advance. Certain exceptions apply. Your call may be monitored for quality and training purposes."

The first two sentences are what I would hope any business would say when they answered the phone. The last sentence is required since your call is being recorded. The middle two sentences take seven seconds to say.

Is seven seconds really that much to be that upset about?

 

[inkkognito]

It is when you're local and call at least once a week. Multiply those seconds by a frequent number of calls and they add up after while. Also, that is the current message but they change it every now and then when they are promoting something or for various other reasons...then it's even longer. It might not be bad if you call once a year, but after the 50th time it gets really annoying. How hard would it be to put the "training" thing first and then enable the selections?

 

[centurythree]

There are definitely companies that I call once a week or more that I wish would switch their systems to allow you to skip the greeting message . . . I don't care how pleasant the canned message is, it's going to get old.

I don't have to call Disney Dining that often, so it doesn't get on my nerves.

 

[bonybroad]

WHY do they have to know EVERY TIME I call there how many times I have been there in the last 5 years? What does that have to do with dinner reservations?

 

[Corinne]

The message is "Thank you for calling Disney Dining. We're glad you called. You can make your character dining reservations and other reservations up to 180 days in advance. Certain exceptions apply. Your call may be monitored for quality and training purposes."

The first two sentences are what I would hope any business would say when they answered the phone. The last sentence is required since your call is being recorded. The middle two sentences take seven seconds to say.

Is seven seconds really that much to be that upset about?

I believe the OP is talking about all the prompts one must go through in order to get to a human. It does not just take 7 seconds.

 

[my3sons77]

I totally agree with the OP.

Recently I have been calling the line quite a bit setting up reservations for dinner/lunches etc for our August trip. Seriously, WHY do they have to know how many times I have been to Disney while making an ADR? They ask this question AFTER I put in my confirmation code for my stay so really they already know how many times I have been Do they really need to ask me every single time I call?

Are they going to give me a better time frame if I say I have been 25 times? Hmmmm? LOL