momtobrynncess
DIS Veteran
- Joined
- Oct 11, 2004
- Messages
- 1,140
Does anyone know of an address where I can send a letter of praise for a wonderful call taker/CRO employee?
If anyone would like to hear my brief story about how they were able to help me, read on.....
We have had reservations for the free dining package at CR for the beginning of Sept since June. We included plane tickets too. So, just two days ago, (bringing us perilously close to our departure date), I get a letter from the Walt Disney Travel Company saying our flight times have changed. Our flight home has been changed, and we now arrive after 11:00 pm. (The day before dd's first day of school, but scheduling that date is entirely my fault, still not happy to arrive home that late though).
So I call WDTC to say hey, can we do something about this change in flight time? I learned a long time ago that if you go through WDTC for your flight arrangements, that THEY are the ones you would have to ask to change anything, not the airline itself. So the original call taker put me through to a wonderful lady named ******** in "Air Help?" (air something), and I explained my situation to her. The rest of the flight times with Airtran for that day were rotten, so she suggested flying home the previous day. Great, but it cuts one day of our 6 day long vacation off. (Not an option) But arriving a day earlier, would even things out if we left a day earlier. Louise was able to find great flight times on the new schedule. She explained to me that she would have to check with the airline first, to see if they would be willing to change not only the return flight, but the arrival one as well. She made no guarantees, but said she would try, and said she would call me back.
Low and behold, she called to tell me that we were in luck, that Airtran switched the flight times and not only that, but our resort could accomodate our arriving a day earlier!!!!!
Now, I read a lot of people's stories of ressies being lost, messed up, etc. And I truly feel their pain. I wanted to add my story, because I am truly grateful that WDTC was able to go above and beyond, to help me, even though the "cause" of the change had absolutely nothing to do with them, but with the airline. I honestly thought there was a good chance that when she called me back, that she was going to say that the airline was not willing to change our flights. I was so happy when she said they did!!!
Any help with an address to send a letter to, praising this most helpful employee, would be greatly appreciated. I truly feel that when someone goes out of their way to help, that those she/he work for should know how hard that person tries, to help their customers!
If anyone would like to hear my brief story about how they were able to help me, read on.....
We have had reservations for the free dining package at CR for the beginning of Sept since June. We included plane tickets too. So, just two days ago, (bringing us perilously close to our departure date), I get a letter from the Walt Disney Travel Company saying our flight times have changed. Our flight home has been changed, and we now arrive after 11:00 pm. (The day before dd's first day of school, but scheduling that date is entirely my fault, still not happy to arrive home that late though).
So I call WDTC to say hey, can we do something about this change in flight time? I learned a long time ago that if you go through WDTC for your flight arrangements, that THEY are the ones you would have to ask to change anything, not the airline itself. So the original call taker put me through to a wonderful lady named ******** in "Air Help?" (air something), and I explained my situation to her. The rest of the flight times with Airtran for that day were rotten, so she suggested flying home the previous day. Great, but it cuts one day of our 6 day long vacation off. (Not an option) But arriving a day earlier, would even things out if we left a day earlier. Louise was able to find great flight times on the new schedule. She explained to me that she would have to check with the airline first, to see if they would be willing to change not only the return flight, but the arrival one as well. She made no guarantees, but said she would try, and said she would call me back.
Low and behold, she called to tell me that we were in luck, that Airtran switched the flight times and not only that, but our resort could accomodate our arriving a day earlier!!!!!
Now, I read a lot of people's stories of ressies being lost, messed up, etc. And I truly feel their pain. I wanted to add my story, because I am truly grateful that WDTC was able to go above and beyond, to help me, even though the "cause" of the change had absolutely nothing to do with them, but with the airline. I honestly thought there was a good chance that when she called me back, that she was going to say that the airline was not willing to change our flights. I was so happy when she said they did!!!
Any help with an address to send a letter to, praising this most helpful employee, would be greatly appreciated. I truly feel that when someone goes out of their way to help, that those she/he work for should know how hard that person tries, to help their customers!
