Adding night to reservation - online or phone?

[Celestia]

I have been trying to add a night for an upcoming reservation and there hasn't been availability. I just checked and there is now. If I make a reservation online for the one day (will be the first night of the trip) will they put the two reseravations together or will I have to switch rooms? Is it better to wait until member services opens tomorrow and see if they can just add it on to my current reservation? I am a little worried that the room might disappear by then...

This is our very first DVC trip (we are new members) so I am totally new to member services and the DVC way of doing things.

 

[Missyrose]

Book it online before it disappears. Congrats on the find!

 

[helenk]

Book it on line and then call member services to combine the 2 reservations to make one,
I did this for my December trip, I booked 4 nights at OKW, later I booked my airfare and decided to leave a day earlier. I had to waitlist the night at OKW, when it came through I called MS and then added that night to my original reservation so I had 1 reservation.

 

[Sandisw]

Absolutely they will...did that myself and it was easy for them to merge them.

 

[drusba]

If you book by phone, they simply add a day to the existing reservation number. If you book on-line, you will get a new reservation number for that one night because the on-line system is not set up to add days to an existing reservation. You can then call and they will link the two reservations.

Previous posters have mentioned that causes no problems. In the old days that is true. Unfortunately, I learned in June that it will. They spent many millions on the new computer system but I suspect they hired computer scientists with a lot of technical ability but who were idiots when it comes to common sense. There is a new system issue that apparently is not being fixed. If you make two reservations and get two reservation numbers and then link them, the computer no longer recognizes the linkage. You won't be required to change rooms because the hotel can control that aspect of the linkage. However, what does happen is that the computer continues to treat the reservations as separate for purposes of billing, charge privileges, and room keys. Thus, on the changeover day, your old keys and charge privileges will be wiped out, the particular reservation number will be closed and and you have to get new keys and put your charge card number in again for the second reservation. I actually had a manger at BWV tell me that they cannot figure how to get the new computer system to accept the linkage of two reservation numbers.

 

[Sandisw]

If you book by phone, they simply add a day to the existing reservation number. If you book on-line, you will get a new reservation number for that one night because the on-line system is not set up to add days to an existing reservation. You can then call and they will link the two reservations.

Previous posters have mentioned that causes no problems. In the old days that is true. Unfortunately, I learned in June that it will. They spent many millions on the new computer system but I suspect they hired computer scientists with a lot of technical ability but who were idiots when it comes to common sense. There is a new system issue that apparently is not being fixed. If you make two reservations and get two reservation numbers and then link them, the computer no longer recognizes the linkage. You won't be required to change rooms because the hotel can control that aspect of the linkage. However, what does happen is that the computer continues to treat the reservations as separate for purposes of billing, charge privileges, and room keys. Thus, on the changeover day, your old keys and charge privileges will be wiped out, the particular reservation number will be closed and and you have to get new keys and put your charge card number in again for the second reservation. I actually had a manger at BWV tell me that they cannot figure how to get the new computer system to accept the linkage of reservations.

When I just did this, though, they merged the extra night into the other ones and I have one reservation now, all under the same number.

The same thing happened with a 2nd reservation...had it come through in two wait list segments and they just, last week, merged everything under one reservation number.

So, it appears that what they are doing is modifying things at MS so that linking is not needed.

 

[LisaS]

When I just did this, though, they merged the extra night into the other ones and I have one reservation now, all under the same number.

The same thing happened with a 2nd reservation...had it come through in two wait list segments and they just, last week, merged everything under one reservation number.

So, it appears that what they are doing is modifying things at MS so that linking is not needed.

I had the same experience. We decided to extend our fall trip by one night. The room I needed was available when I checked online about 10pm that night so I grabbed it. The next day I called MS and asked to have the two reservations linked but she cancelled my new single-night reservation and added that night to the original reservation instead of linking them.

 

[helenk]

If you book by phone, they simply add a day to the existing reservation number. If you book on-line, you will get a new reservation number for that one night because the on-line system is not set up to add days to an existing reservation. You can then call and they will link the two reservations.

Previous posters have mentioned that causes no problems. In the old days that is true. Unfortunately, I learned in June that it will. They spent many millions on the new computer system but I suspect they hired computer scientists with a lot of technical ability but who were idiots when it comes to common sense. There is a new system issue that apparently is not being fixed. If you make two reservations and get two reservation numbers and then link them, the computer no longer recognizes the linkage. You won't be required to change rooms because the hotel can control that aspect of the linkage. However, what does happen is that the computer continues to treat the reservations as separate for purposes of billing, charge privileges, and room keys. Thus, on the changeover day, your old keys and charge privileges will be wiped out, the particular reservation number will be closed and and you have to get new keys and put your charge card number in again for the second reservation. I actually had a manger at BWV tell me that they cannot figure how to get the new computer system to accept the linkage of two reservation numbers.

I just did mine within the past few weeks, I have 1 reservation #. MS just added the new day to my first reservation.

 

[Celestia]

Thank you all for your replies!

I did book it online last night and then I called member services today. I had the same thing happen that many of you mentioned. They combined the two reservations into one so I now only have one reservation number.

It sounds like whatever problem they had before is now fixed. It was all super easy to do. Thanks so much!!