I had issues at the DLH with this in June. Long convoluted story which you can read in my TR if you like
. It really did cause us issues for the whole of our duration, mainly down to the fact we missed out on DLH fast passes the first night, others were promised for later in the holiday and we had to keep going to reception when they weren't delivered to our room, despite promises. The room was set up for 1 person (minimal towels for 4 of us) and the turn down service was for 1 person the first two nights (even though it was clear there were children in there and both beds were being used?) - caused no end of upset to my two children! etc.
In future, I will always ensure that I confirm by email how many people will be staying in the room before arrival - ask for a reply so that you know they have it. If you don't get one (sometimes they aren't that quick), then take a copy of the email with you. I think it is better that they are forewarned, although others haven't had issues at all?
I did email them before our June trip to ask for a room that slept 4 (two doubles) and when I changed my booking I asked the telephone CM if I needed to inform the DLH that my family (APs) were staying in the room too - she told me not to as she would ensure it was in the notes to the hotel - this never happened, if it did, then they didn't act on it!
To be fair, it wasn't the best stay we've had in the DLH and there were issues with the reservation itself which didn't help (not to do with APs/adding people). So much so that it did really all add up and spoil our holiday but we are going back in November and are trying again at the hotel (much to my Mother's persuasion) as we've had great stays there before. So fingers crossed it goes smoothly this time
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