? about SWA

[sweetheart2576]

We have flights reserved in August for 5 people. Now one of them is unable to go due to a new job. WHat exactly happens with the ticket? Do i call swa and tell them that the individual will no longer be able to fly, but what happens from there? It is a non refundabe ticket so i know i don't get money back, but is that ticket able to be used at a later date? TYIA

 

[Snoozan]

I believe Southwest will give you a credit voucher for the ticket that can't be used and the funds can be used towards the purchase of another ticket within 1 year of the original purchase date. Give them a call - their Customer Service Reps are very friendly and helpful. Also, I believe the voucher can be used by anyone, not just the person it was originally booked under.

 

[GAIL HAYDEN]

Originally posted by Snoozan
I believe Southwest will give you a credit voucher for the ticket that can't be used and the funds can be used towards the purchase of another ticket within 1 year of the original purchase date. Give them a call - their Customer Service Reps are very friendly and helpful. Also, I believe the voucher can be used by anyone, not just the person it was originally booked under.

You have to complete the travel within one year of the original purchase, not just buy a ticket.

 

[GAIL HAYDEN]

Originally posted by sweetheart2576
We have flights reserved in August for 5 people. Now one of them is unable to go due to a new job. WHat exactly happens with the ticket? Do i call swa and tell them that the individual will no longer be able to fly, but what happens from there? It is a non refundabe ticket so i know i don't get money back, but is that ticket able to be used at a later date? TYIA

If they are on the same reservation, you will need to call. If not, just cancel online.
They will hold this as a credit towards a future flight to be completed within one year of the original purchase.
You can sell it on ebay or transfer it to anyone.