I have used them a few times- a couple for a cruise and 3 for Disney trips- For one of my cruises a discount rate became available and they got me the discount and just today I get an email from my dreams agent with the subject "good news"- seems a promo was released today for the time I am going that I didn't even know about and they got me a upgraded room plus a nice discount on the trip!! I would not hesitate to use them again!