a WWYD question

[CdnCarrie]

You sound sure it's the pizza places fault. Couldn't it be the CC company that dropped the ball?

No idea. Guess that’s always a possibility.

 

[mjkacmom]

I would’ve disputed with my credit card and let them handle it.

 

[Micca]

The manager needs some remedial training on dealing with the public. Over a $62 dispute, he has alienated a customer who lives nearby and could potentially be a regular customer with large pizza orders. And how likely is OP to recommend to friends in the neighborhood to try the new restaurant??? If I were the regional manager I'd want to know about this.

 

[mi*vida*loca]

I would’ve disputed with my credit card and let them handle it.

Same. I wouldn't have contacted the merchant.

 

[bluezy]

This would have been my suggestion. After 2 refusals at the refund and 14 business days passing, I would have just disputed the charge and let the CC company resolve it. They are very good at that.

This is exactly what I would do (and have done in the past). I make an attempt to rectify the situation with the merchant first, but if that doesn't work out within 14 days, I dispute the charge on the credit card and let them handle it. I don't continue to contact the merchant as I've given them enough time to fix the problem, and my last communication is always "I'm disputing this charge with my credit card company now." Chase has always fixed the problem quickly -- I'm thinking they usually issue a credit immediately with a note indicating that the money will be taken from my account if the dispute isn't resolved in my favor....but it's been a few years since I've had to dispute a charge so I could be wrong on that.

As far as ordering from them again....that's a tough one. I like Papa Johns pizza and if we had one in our town, I'd want to get pizza from them! I'd probably order and pay in person a few times since there's less chance of having an issue that way. And then go from there. Chances are the current manager an staff won't be there in a few months anyway as turnover seems to be pretty high at places like that since most of the workers are usually high school or college age kids. And the managers are 2 years older than them.

 

[_19disnA]

The few times I have had those types of issues with a merchant, I contacted my CC company and let them handle it. They already have procedures in place to deal with this type of issue and have far more leverage with a merchant. This eliminates you being the middleman in a card dispute. After one unsuccessful attempt to resolve it with the merchant, I let the CC deal with it and have always been successful in getting it resolved.