A rare thread indeed

[Queenie]

I've noticed that on every messageboard I've ever seen, there are always loads of threads about "this company is rubbish/screwed me out of lots of money/cuased me to spend hours on the phone to the complaints department" etc, but there's barely ever any that are about companies that have done a good job. So here's one such thread!

I recently ordered something off QVC for the first time. This week I had to call their customer service line to check something (a problem - but I'd like to point out it wasn't their fault.) With a big company like this I was fully expecting to spend 10 minutes pressing various numbers to get through their call centre, then 10 minutes on hold being told how valued my call was before being transferred to India and not actually finding out the info I needed. This couldn't have been further from what happened.

The phone rang about 3 times before being picked up by a human (WOW!) He was English, very well spoken and listened to my query before pulling up my details on the computer. He found the info I needed in seconds and told me all everything I needed to know. Throughout the entire call he was polite, friendly and helpful and never once sounded bored or like I was wasting his time with stupid questions. I was done within 2 minutes! I'm actually thinking of writing to them to congratulate them on their business practices.

 

[fizz13]

Well full marks to QVC, nice to see positive vibes on the board. Just for that I will check them out and see if theres anything worth buying, glad you had a good experience Sophie,

Claire xx

 

[florida sun]

Well done QVC

 

[kristieuk]

I love QVC too! Their beauty products in particular are excellent value, particularly if you buy a set - Decleor, Liz Earle, Molton Brown are way cheaper than if you buy the products separately in a department store.

I have always had an excellent service from them too - their warehouse and customer service are based in Liverpool, and they can never do enough to help.

It's a Molton Brown Todays Special Value today - think I'll be getting a few of those

 

[mandymouse]

Well done QVC

 

[natalielongstaff]

great service

 

[Minniespal]

Nice one QVC

 

[Ware Bears]

I've bought from QVC in the past and have always been very impressed with their service.

 

[jns]

I have used QVC a lot over the years and never had a problem with them

There 30 day money back is great , if you do not like it or just changed your mind , just send it back and you get your money back , only have to pay fr the posted
Great way to try some thing out
I ordered 3 caremas before I found the one I liked that way
and on some items you can spread your payments over 3 or 4 months intest free

10 out of 10 for them from me too

 

[wideeyes]

never used QVC however will maybe give them a try.

 

[shellbell]

Well done QVC