A Bad thing happened to me at Universal!

[kpadalik]

I'm another person that wonders if we had the same lady. We were there a couple weeks ago and as we were entering IOA (we are AP holders), my finger wouldn't scan. The rest of my party was already in and this lady, in her late 50's maybe, would not let me in until my finger scanned. She scanned both index fingers and both middle fingers several times. After about the 5th scan, I said, "Can't you just check my ID? I have it right here." I tried showing it to her and she responded very nasty, saying "You are just going to have to wait a minute ma'am. I have to scan your finger and you aren't being very patient." I had to pick up my jaw off the ground. She still went on, scanning my finger. I told her to forget it and I would go to another line. She said, no, I'm not allowed to do that. What!!!!????? She scanned my finger one more time and lo and behold, it worked. What a fiasco. I marched my butt over to Guest Services to complain. All I got there was "she is just following policy". No apology, nothing. I'll tell you, this was my first year as a Universal AP holder and I think it will be my last. It's one thing for a TM to say that (even though they shouldn't), but for "Guest Services"? I don't think so!

 

[Purseval]

My son and I were staying at HRH and we wanted to get tickets for HHN billed to the room. It wasn't working and the CSR called a Supervisor on us, questioning us all the while like the lady was doing to you. I told him that he was making us feel like we were thieves plus he was wasting our day. They ended up giving us the HHN tickets for free. Don't take any guff, you should have went and complained right away. If you do they usually try to make it right for you.

 

[macraven]

I wonder if it was the same lady I had back in 2006. I was with a group of friends going to HHN. Some of us had AP's and were told by the AP sales person for the HHN tickets that we could bring guests in after 4pm even though they did not have park tickets, as long as they had HHN tickets we could take them in with us.

We arrived after 4pm. I had my AP on a lanyard around my neck. The guest services person was a lady in her 50's or 60's with dark hair. She told us we could not bring the guests in even though that is what we were told prior. She kept arguing with me that I had an AP and could come in. I told her I was not coming in and leaving part of my group unable to come in until HHN. She finally jerked my lanyard from around my neck and was trying to swipe my pass. I was so shocked I didn't know what to do. This lady was by far the rudest Universal employee I have ever encountered. I really should have gone to Guest Relations and reported her! I was just floored! Lucky my lanyard had a connector and was not just one piece or my neck would have been sore for sure!

in some past years, 06 was one of them, there was an AP holder special event where you would pay a certain price and be able to attend the AP pre hhn party.

it was held at a specific section in the park.

you had to sign up in advance for it on the AP site.

maybe your friends did not sign up and have the tickets for that event.

the AP holders could take a non ap holder/friend with them for that event as long as they had the tickets for it.

 

[Planogirl]

It is policy I guess and it is at both resorts. We've had problems at both Universal and WDW and had to go to Guest Services at WDW a few times.

I don't like those fingerprint things at all!

 

[patster734]

does everyone have to scan their fingerprint? and what do they compare it to? We bought our tickets from ticketmaster, will we have to do fingerprint scan?

Your finger is scanned the first time that you use the pass. Then finger scans on subsequent visits are compared with the first scan.

Unfortunately, quite a few people have had problems with the scans. When we went this last October, the scan wouldn't work for my mom, so they used my dad's finger for both of them. My wife and I have APs and it usually takes 2 or 3 times before the scan works. It's a flawed system that either needs to be fixed or removed in my opinion.

 

[jewell]

Yep, sounds like some of you have had bad experiences too. I understand her following the rules, but she didn't have to be so rude.

I am a bank teller and I have never been that rude to anyone in my 12 years of working as one. The only times I've gotten a little rude is only when someone is being extremely rude to me, but even then usually the best way to settle down a rude person down is by being nice. So I know what it's like to work with the public, still no one deserves to be talked down to. Oh well, like I said, it certainly wouldn't make me not go back, but they have to come up with a better plan than finger print scans, especially when they don't even work right half of the time.

 

[2BigKIdz]

in some past years, 06 was one of them, there was an AP holder special event where you would pay a certain price and be able to attend the AP pre hhn party.

it was held at a specific section in the park.

you had to sign up in advance for it on the AP site.

maybe your friends did not sign up and have the tickets for that event.

the AP holders could take a non ap holder/friend with them for that event as long as they had the tickets for it.

nope we didn't sign up or have special tickets as this is the first I have heard of that. I have an AP and spoke with the guest services person myself as well as another AP holder and neither of us were told about this special event. We were only told we could enter the park with our guests after 4pm. No big deal, we still had a great time, it was the employee jerking my AP off my neck that upset me.

 

[macraven]

if you go this year, check the ap site and /or newsletter for the AP party that is held prior to hhn event. Some years they have it and some they don't.

last time it was $10 to get in and you could take non ap friends.
there were some freebies involved for those involved.

i don't do that party anymore as i met up with chainsaw wolf homies and dis homies at finnegans for food and drink prior. then i just hang with them in the S $ S area for the all clear.

 

[4greatboys]

I didn't realize people could get in without any finger print problems. Honestly every time we go they have to try it several times. It's such a pain.

Sorry the lady was so hateful to you. There is no reason for it.

 

[Akdar]

The scanners are a major sore point for me too. I have the old AP with my picture on it and sometimes my print won't work. So...they stand there and try to scan it 10 times before looking at the picture only to realize we are the same person.

Same with me, this past trip in May was the 1st time I didn't have problems with the scanner, not once, that was really weird. But in the past I had to show them my AP with my pic on it...... We'll see how it goes in October??

 

[the Dark Marauder]

I only have to scan my fingerprint for free lockers.

 

[A Mickeyfan]

I only have to scan my fingerprint for free lockers.

Not all of us are as lucky as you

 

[A Mickeyfan]

I usually had problems with my scan too. This past time when I got my AP instead of doing it with my right hand like they tell you to, I did my left. I have less problems now.. don't ask me why.. my kids always have problems with theirs. For the most part, we do try to look for the people with the hand helds so we don't have to stand and try over and over. I do carry my (& kids) old AP with the pic on it for ID, but they never ask to see it when my scan doesn't work. They just keep scanning us with is crazy. We have ID.. at Disney, if it doesn't work the first try, I would just pull out ID and they waved me in..
I wish AP's would go back to having pictures on them.. it would save time & I also wish there were AP entrance lines.... that would cut down some time for everyone.. kind of like an express lane.. wave your card with your pic on it & in you go.... wham bam thank you mam....

 

[4greatboys]

I usually had problems with my scan too. This past time when I got my AP instead of doing it with my right hand like they tell you to, I did my left. I have less problems now.. don't ask me why.. my kids always have problems with theirs. For the most part, we do try to look for the people with the hand helds so we don't have to stand and try over and over. I do carry my (& kids) old AP with the pic on it for ID, but they never ask to see it when my scan doesn't work. They just keep scanning us with is crazy. We have ID.. at Disney, if it doesn't work the first try, I would just pull out ID and they waved me in..
I wish AP's would go back to having pictures on them.. it would save time & I also wish there were AP entrance lines.... that would cut down some time for everyone.. kind of like an express lane.. wave your card with your pic on it & in you go.... wham bam thank you mam....

My AP is one of the old ones with my picture on it, they still scan my finger. Same wtih the boys.

 

[A Mickeyfan]

My AP is one of the old ones with my picture on it, they still scan my finger. Same wtih the boys.

now that is dumb!

 

[Metro West]

My AP is one of the old ones with my picture on it, they still scan my finger.

Me too.

 

[Pooh Fan]

I wonder if you have the same lady we had back in 2007. We had one 7 day free child ticket left over from a previous trip, so we only bought 3 admissions. Long story short, on the first day, DD used the free kid ticket while DS who was 8 used the adult ticket. No one said anything. Then on day 6, an older lady yelled at DD that she should not be using a child's ticket and she did not have to let her in. The rest of us had all gone in already and DD started to cry. I tried to explain what happened and show her that DS who was eligible to use the free child ticket used the adult ticket by mistake. She didn't seem to listen just kept lecturing DD about stealing from Universal and that she should be ashamed of herself. She finally let DD in and we did complain. We were told that she was just doing her job so we did our best to let it go. She should not be able to treat people that way--just a grumpy old lady.