So although I've gone through this FD process for the past four years, I still need a refresher on what to do the morning of the release! Please feel free to correct me if I'm wrong, or if you have a better way to do it.
Scenario #1-
Modifying or changing an existing reservation: Sign into
MDE (I believe on a desktop, laptop, or tablet- how about on a cell phone? I'm not sure...) > My Reservations and Tickets > Change Reservations > Vacation Offer > Change > Choose
Free Dining offer.
Scenario #2-
Creating a new reservation: go to
disneyworld.disney.go.com > scroll to bottom of the page under header "Places to Stay" > Special Offers > Free Dining offer (I forget the exact verbiage, does anyone remember?) > Check Availability > Enter your preferred dates and either search All Resort Hotels or your chosen resort.
Scenario #3-
FD is released to Disney Visa card holders first: I believe you cannot modify, change, or make a new reservation for FD offer online, you must call Disney at 407-934-7639, or 407-939-7639, or 407-939-7709, or 407-939-7675, or 407-939-4357 (phone numbers courtesy of prior poster- sorry I can't remember your name! As suggested by pp, just keep saying over and over "New Reservation" (even if it isn't) or "Agent" to skip all the prompts to get you to a live person. My best advice is to have alternative resorts (2nd choice, 3rd choice, etc.), room types (expect that standard rooms may be hard to come by at the MODs or Deluxes), and dates (+/- a day, different week, etc.) ready to refer to while online or on the phone with CM. I've gotten FD every year. I may not have gotten
exactly what I originally planned for, but it always works out!