I entirely agree. We're also a family of five, and ready to book a split stay between AKL, GF and BWI for Jan. 4-12. I'm registered for the full marathon, and our three boys and I are registered for the marathon weekend 5K. We're already starting to make dining reservations for our trip, but cannot book resort reservations online.
Yesterday, I decided to just call to make resort reservations, but that particular phone CM said she is "not allowed" to book resort reservations for me, and must transfer me to "sports" because I'm registered for the marathon. I know that's not accurate and it confirmed my preference to book online, so now I'll wait.
It's also odd to get such different responses from CMs regarding the timing. In the past few days, I've heard the following from three different CMs regarding room-only rates/bookings online for 2015:
1) Available in the next two weeks;
2) Available at the end of the summer; and
3) Available closer to the end of the year.
That last one is my favorite. They are going to release rates for 2015 "closer to the end of" 2014? That would be odd. I can actually see the nightly rack rates for my dates if I plug in December 31 as an arrival date and January 12 as a departure date. Then I click "rate details" and get the rate for each night of my stay. But I'd like to actually book it, and I'd prefer to book it online.