Got through right at 7am EST and was told wait time of 25 minutes. This was the longest wait time I've ever had when calling right as the phone lines opened. EXACTLY at 25 minutes in, an agent answered.
I think our agent was new, as she was rather slow and very picky about "following procedures". I made the mistake of answering "yes" when she asked if we would be staying on property... and then had to attempt to wait patiently as she looked for our reservation. Finally, after another 8 minutes ticked off the clock while she bumbled through trying to find the reservation, I asked that she just look for our events first because I was afraid something might sell out. She seemed confused as to why I was concerned about that!!!
Fortunately, all of our events were available. I was surprised that they charge each event in a separate transaction rather than processing it all at one time. I can't remember if this is how they've done it in previous years. I'm sure that the multiple transaction time is delaying agents quite a bit. Perhaps Disney doesn't want us all to suffer sticker shock by hearing the actual total we are spending as one big number!
We've been to the festival many times and certainly have our favorite events, but many of those are not being offered during our travel dates this year. We booked our DVC reservations hoping that Disney would do something special for the 40th anniversary of the opening of Magic Kingdom (first weekend in October), but so far I haven't seen any anniversary events announced. (Anybody have feedback on this?) We also wanted to experience the opening weekend of F&W for the first time. In the past, our best values have been the lunches, so we booked three of those for our long weekend trip. We've previously experienced lots of wonderful Signature dinners (all-time favorite was Living Seas dinner several years back) and many PFTS events (we really enjoy Wine View Lounge experience!), but none of these were offered for our travel dates. So, here's what we have booked:
Thursday, Sept 29 - First Bites from 6:30-9pm
Friday, Sept 30 - French Regional Lunch (Bordeaux) from 12-3:30pm, Wagner Family of Wines Seminar at 4pm, and Xante Mixology Seminar at 6pm
Saturday, Oct 1 - Italian Food & Wine Pairing at Tutto Italia from 2-4pm
Sunday, Oct 2 - Mexico Tequila Lunch at La Hacienda de San Angel from 1-2:30pm and Red Newt Cellars Seminar at 4pm
And that's it... for this year!
Total call time, from dialing to completion, was 45 minutes.