2004 Annual Condo Assoc. Survey

[InstImpres]

I don't think anyone posted this yet, sorry if it's a dup. I normally get surveys when I return specific to my trip but this is overall DVC experience. They are obviously listening and want to see where my money is going. It evaluates everything from type of ticket, to % of stay not on points, % of time at non disney parks, eating habits, discounts I use, etc. It appeared very comprehensive to me.

This is lengthy and not well formatted but I thought some of you may want to see this.

Sandy

How would you rate your Disney Vacation Club membership overall?

Excellent
Very Good
Good
Just Okay
Poor
Have not used Disney Vacation Club membership to date


ow would you rate the service provided by Disney Vacation Club Member Services?


(Member Services includes Disney Vacation Club reservation services.__It does not include Front Desk services at the resorts.)

Excellent
Very Good
Good
Just Okay
Poor
Not Applicable

How would you rate the service provided by Disney Vacation Club Member Accounting?


(Member Accounting processes your loan and dues payments and provides assistance with any questions you have regarding these transactions.)

Excellent
Very Good
Good
Just Okay
Poor
Not Applicable


Approximately how many trips do you make in a year, using your Disney Vacation Club membership?


(If none, or if you have not yet made any trips, please enter "0".)


How far out do you typically book your reservation using your Disney Vacation Club membership?

Less than 1 month
1 to 3 months
4 to 6 months
7 to 9 months
10 to 11 months
Don't know

When you call to book your reservation using your Disney Vacation Club membership, do you typically get...

Your first choice of dates
Your second choice of dates
Other dates
Have not used Disney Vacation Club membership to date

Do you own timeshare with companies other than Disney Vacation Club?

Yes
No


Which of the following Disney Vacation Club exchange options have you ever used?


(Please check all that apply.)

The Disney Collection:__WALT DISNEY WORLD® Resort
The Disney Collection:__DISNEYLAND® Resort
The Disney Collection:__DISNEYLAND® Resort Paris
The Disney Collection:__DISNEY CRUISE LINE®
Adventurer Collection
Concierge Collection
World Passport Collection (e.g. Interval International)
None of these


Please indicate how important each of the following Member benefits is to you.

_

Very
Important

Somewhat
Important

Not
Important

Dining discounts at select WALT DISNEY WORLD Resort hotel restaurants

Dining discounts at select DOWNTOWN DISNEY® area restaurants

Special events such as Member Homecoming held in 2004

Travel services such as air, car rental, travel insurance, etc.

World of Golf membership

10% discount at the Disney Store

10% discount on WALT DISNEY WORLD® Ultimate Park Hopper tickets while staying at a Disney Vacation Club Resort

Dining discounts at select WALT DISNEY WORLD Theme Park restaurants


Which of the following Member benefits have you ever used/attended?_____


(Please check all that apply.)

Member Homecoming held in 2004
Travel services such as air, car rental, travel insurance , etc._____
10% discount at the Disney Store
10% discount on WALT DISNEY WORLD® Ultimate Park Hopper tickets while staying at a Disney Vacation Club Resort
World of Golf membership
None of these


Please indicate how often you used each of the following Member benefits during your last visit to the WALT DISNEY WORLD® Resort.


(If you weren’t a Disney Vacation Club Member during your last visit or if you have never visited the WALT DISNEY WORLD Resort, please leave the grid blank and check the appropriate option below.)

_

Frequently
(3 + times)

Occasionally
(1 or 2 times)


Never

Dining discounts at select WALT DISNEY WORLD Resort hotel restaurants

Dining discounts at select DOWNTOWN DISNEY® area restaurants

Dining discounts at select WALT DISNEY WORLD Theme Park restaurants

_
Was not a Disney Vacation Club Member during my last visit
Have never visited the WALT DISNEY WORLD Resort

In the last 12 months, have you vacationed at the WALT DISNEY WORLD® Resort with friends or family who are not Disney Vacation Club Members?

Yes
No

Did you refer any of these friends or family to Disney Vacation Club while vacationing at the WALT DISNEY WORLD® Resort?

Yes
No


How many times have you been to the WALT DISNEY WORLD® Resort since it opened in 1971?


(If more than 99, please enter "99".__If you are uncertain, enter your best guess.)


Of the 20 trips you have made to the WALT DISNEY WORLD® Resort, how many have you made since becoming a Disney Vacation Club Member?


(If more than 99, please enter "99".__If you are uncertain, enter your best guess.)

On a typical visit to the WALT DISNEY WORLD® Resort, approximately what percentage of the length of your stay is spent using Vacation Points?


When was your last visit
Did you use Vacation Points to reserve your accommodations during this visit?

Yes
No
Have never used Vacation Points

On your most recent visit to the WALT DISNEY WORLD® Resort where you used your Vacation Points, how many nights did you stay?

Is this more than, fewer than, or about the same as the number of nights you typically spend when you visit the WALT DISNEY WORLD® Resort?

More
About the same
Fewer

On this visit, how many different days in total did you visit the WALT DISNEY WORLD® Theme Parks?


(WALT DISNEY WORLD Theme Parks include the MAGIC KINGDOM®, EPCOT®, DISNEY-MGM STUDIOS, and DISNEY'S ANIMAL KINGDOM®.__If you did not visit any WALT DISNEY WORLD Theme Parks, please enter "0".)



What type of WALT DISNEY WORLD® Theme Park ticket did you primarily use on this visit?

One or more 1-Day Tickets
4-Day Ticket
5-Day Ticket
6-Day Ticket
Ultimate Park Hopper Ticket
Annual/Seasonal Pass
Don't know/Don't remember
Other (please specify below)


How many different days did you visit WALT DISNEY WORLD® Water Parks?


(WALT DISNEY WORLD Water Parks include DISNEY'S BLIZZARD BEACH Water Park and DISNEY'S TYPHOON LAGOON Water Park.__If you did not visit any WALT DISNEY WORLD Water Parks, please enter "0".)

How many different days did you play golf at a WALT DISNEY WORLD® Resort golf course?


(WALT DISNEY WORLD Resort golf courses include Disney’s Palm and Magnolia Golf Courses, Disney’s Lake Buena Vista Golf Course, Disney’s Oak Trail Golf Course, and Disney’s Osprey Ridge and Eagle Pines Golf Courses.__If you did not play golf at a WALT DISNEY WORLD Resort golf course, please enter "0".)

How many different days did you visit WALT DISNEY WORLD® Resort spas?


(The WALT DISNEY WORLD Resort has spas at Disney’s Grand Floridian and Disney’s Saratoga Springs Resorts [formerly the Disney Institute].__If you did not visit any WALT DISNEY WORLD Resort spas, please enter "0".)

How many different days did you visit other Orlando area theme parks, such as Universal Orlando, SeaWorld, and Busch Gardens?


(If you did not visit other Orlando area theme parks, please enter "0".)

During the last 12 months (November 2003 - October 2004), how many times did you travel to the WALT DISNEY WORLD® Resort?

Of those 3 trips, how many included people who are not part of your household?


(If none, please enter "0".)

During a typical stay at the WALT DISNEY WORLD® Resort, how often do you dine at the following types of restaurants?

_

Frequently
(3 + times)

Occasionally
(1 or 2 times)


Never

Food courts on WALT DISNEY WORLD Resort property
(e.g. Riverside Mill, Sassagoula Floatworks and Food Factory, etc.)

Quick service restaurants on WALT DISNEY WORLD Resort property
(e.g. ABC Commissary, Hurricane Hanna’s Grill, Wolfgang Puck® Express, etc.)

Table service restaurants on WALT DISNEY WORLD Resort property
(e.g. Liberty Tree Tavern, Beaches & Cream Soda Shop, House of Blues®, etc.)

Room service/pizza delivery on WALT DISNEY WORLD Resort property

Buffet/family-style restaurants on WALT DISNEY WORLD Resort property
(e.g. Restaurant Akershus, Cape May Cafe, ’Ohana, etc.)

Dinner shows on WALT DISNEY WORLD Resort property
(Disney’s Spirit of Aloha Dinner Show, Hoop-Dee-Doo Musical Revue)

Signature restaurants on WALT DISNEY WORLD Resort property
(e.g. Yachtsman Steakhouse, Flying Fish Cafe, etc.)

Quick-service restaurants off WALT DISNEY WORLD Resort property
(e.g. Wendy’s Burger King, etc.)

Casual dining restaurants off WALT DISNEY WORLD Resort property
(e.g. TGI Friday’s Red Lobster, etc.)

Specialty/high-end restaurants off WALT DISNEY WORLD Resort property
(e.g. Emeril’s, Morton’s, etc.)

During a typical stay at the WALT DISNEY WORLD® Resort, how often do you shop at the following locations?

_

Frequently
(3 + times)

Occasionally
(1 or 2 times)


Never

WALT DISNEY WORLD Theme Parks

WALT DISNEY WORLD Resort hotels

The DOWNTOWN DISNEY® area

Belz Factory Outlet World (off WALT DISNEY WORLD Resort property)

Florida Mall (off WALT DISNEY WORLD Resort property)

Orlando Premium Outlets (off WALT DISNEY WORLD Resort property)

Other off-property locations


Approximately how many times do you expect to visit your Home Resort in the next three years?

Is this more often, less often, or about as often as you have visited in the past? _____

More often
About as often
Less often

Approximately how many times do you expect to visit Disney Vacation Club Resorts other than your Home Resort in the next three years?


(If none, please enter "0".)
How many f those visits will be at a resort other than your home?


Approximately how many times do you expect to visit Disney Vacation Club Resorts other than your Home Resort in the next three years?


(If none, please enter "0".)


Assuming that all four options below are available, how would you prefer to book your Disney Vacation Club reservation?

Fax
Disney Vacation Club Member website
E-mail
Phone

Do you currently receive the Vacation Magic magazine?

Yes
No

How thoroughly would you say you read the Vacation Magic magazine when you receive it?

Read it very thoroughly
Read most of it
Read some of it
Don't ever read it

Do you currently receive the Member Clubhouse newsletter?

Yes
No

How thoroughly would you say you read the Member Clubhouse newsletter when you receive it?

Read it very thoroughly
Read most of it
Read some of it
Don't ever read it

Do you use the Internet to obtain information about the WALT DISNEY WORLD® Resort?

Yes
No

Which website(s) do you use most frequently?


(Please check all that apply.)

dvcmember.com
dvcresorts.com
disneyworld.com
disney.com
mousesavers.com
weather.com
google.com
mapquest.com
hotels.com
aaa.com
Travel websites (e.g. expedia.com, travelocity.com, etc.)
Unofficial Disney fan websites (e.g. disboards.com, wdwmagic.com, etc.)
Airline websites (e.g. aa.com, continental.com, usairways.com, etc.)
Other (please specify below)
None of these


How often do you access the Members Only website ( dvcmember.com )?_____

Daily
Weekly
Once or twice per month
A few times per year
Once per year or less
Never

Please rate your overall satisfaction with the dvcmember.com website.

Excellent
Very Good
Good
Just Okay
Poor

How often would you like to receive membership information and updates via e-mail?

Weekly
Biweekly or monthly
Quarterly
Never
I don’t typically use e-mail

Have you registered your e-mail address with Disney Vacation Club?

Yes
No


For each of these exchange options, please indicate how often you intend to use each one in the next three years compared with the past.

_

Will Use
More Often

Will Use
About as Often

Will Use
Less Often

The Disney Collection:

_

_

_

_____WALT DISNEY WORLD® Resort

_____DISNEYLAND® Resort

_____DISNEYLAND® Resort Paris

_____DISNEY CRUISE LINE®

Adventurer Collection

Concierge Collection

World Passport Collection (e.g. Interval International)

 

[spiceycat]

what it you vary your trip, when you make the reservations, points .... looks like only one answer for those.

Also looks like DVC is trying to find out who really uses the computer and who doesn't.