Jenny Sanders
DIS Veteran
- Joined
- Jun 8, 2007
- Messages
- 6,654
That's so rude of them. I completely understand why you stayed though, it just sucks they couldn't even accommodate someone who works for the company and is only trying to see their family.
Glad to see you all were able to enjoy your meal, but that is just ridiculous they wouldn't let your son sit with you.
Well that whole display by the CM was uncalled for!UPDATE:
Good morning. So, we walk into Trattoria al Forno and I go up to the counter to check us in. I apologize for being late (10 Mins) and ask if we can add a chair for my son at our table. I explain that he's in the college program, and he'd like to sit with us, but won't be eating. I said he only found out his schedule a few days ago, and since he's off, we'd like to sit and visit with him. Well, the first girl says it's not a problem and sure she can do that. Then, out of nowhere, this other woman says nope, not unless you pay the $35 price tag. So, I interject and repeat that he won't be eating and she tells me it's for the entertainment. Hello? What???? You want us to pay $35 to sit at the table, not eat, but he can take pics with the characters (which he wasn't going to do anyway)...So, I explain again that he's in the college program, my mom (his grandma) hasn't seen him since December, and can he just sit with us???? She says nope again, THEN tells me if he'd like to sit next door where the characters don't visit, he can and just have a glass of water. AGAIN, I said,"WHAT?" I said,"Doesn't that defeat the purpose of us getting to sit and visit with him?" She then shrugs her shoulders and walks away!!!!!! Ok, am I just a moron? Was that like the worst Disney display of a cast member EVER???? I don't get it...We were all VERY disappointed. So, poor Tim walks in, hugs and kisses all around, and we have to tell him for the next hour or so he has to walk around the Boardwalk and wait for us to eat. I told him I would pay the $35 for him to sit with us, but he graciously said he would meet us in an hour. Does that entire situation suck, or what??????? I thought about canceling the reservation, but Gia was so excited to see Ariel...Unfortunately, I don't think we will be coming back. It's disappointing because the food and character interaction were top notch. The cast member encounter, NOT SO MUCH!!!!
I have made 41 trips to Disney and NEVER have I had that kind of interaction with a CM. Looking back, I should've asked to speak to a Supervisor, but I think a part of me was kind of stunned...Plus, it was our first Disney day of the trip, and I was trying to keep things positive for my mom and the rest of my family. I didn't want to cause a scene or drag the situation out any longer...Well that whole display by the CM was uncalled for!
We were literally a minute from I4 when Gia yells from the back seat that she has to go pee. OH NO!!!!
Mom! I have to go poop.
I remember those days! Added HOURS to road trips...............
I mean, the normal protocol IS that anyone sitting at the table has to pay because yes, you are paying for the "experience" and not the food, whether you eat or not. That's why even those who have feeding tubes or have had lap band surgery, things like that, have to pay at buffet/AYCTE/character meals (although recently they've been making some exceptions to this). However, being that Tim is in the CP they should have definitely made an exception! Nobody else had to know! I think you should write an email, not that you're looking for anything free or extra but what if this occurs again in the future for you? And who knows, it could help another family with a child in the CP who end up in a similar situation 
I love all your pictures!!
I remember those days! Added HOURS to road trips...............
Your experience at Trattoria totally sucksI mean, the normal protocol IS that anyone sitting at the table has to pay because yes, you are paying for the "experience" and not the food, whether you eat or not. That's why even those who have feeding tubes or have had lap band surgery, things like that, have to pay at buffet/AYCTE/character meals (although recently they've been making some exceptions to this). However, being that Tim is in the CP they should have definitely made an exception! Nobody else had to know! I think you should write an email, not that you're looking for anything free or extra but what if this occurs again in the future for you? And who knows, it could help another family with a child in the CP who end up in a similar situation
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