Being this week was spring break, the lot was very empty. The agent said the SUV they gave us was an upgrade. The only biggish cars on the lot were our car (Nissan murano-which was very nicely loaded) and a ford explorer that just came in. We were not offered the explorer. At first, he wanted to put us in a full size and then said if we wanted to wait a few minutes, he could upgrade us to the murano. No compensation offered. The counter was packed! Had to wait around 40 minutes in line-2 people working with about 20 parties in line. It took so long b/c they were out if so many cars. Man in front of us reserved a mustang and couldn't get it. He was MAD-offered nothing, but an I am sorry!